Good day, since Roon on the PC under Windows 11 was updated, it crashes immediately after startup.
If I install the old version it runs fine, let the update run again it crashes again.
What can I do? Best regards, Markus
Hi Markus,
Can you provide the following information for support as well as any error messages that might show up on the screen or in event viewer.
Roon Core Machine
Include your operating system and machine info (Model, CPU, RAM).
Networking Gear & Setup Details
Your networking gear (model of routers/switches/etc), connection types (Wifi/Ethernet), and any firewalls, antivirus, or VPN software.
Connected Audio Devices
Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.
Number of Tracks in Library
Tell us how large your music library is, eg. “30,000 tracks”.
Description of Issue
Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!
Roon Core Machine
ROCK on a Intel NUC 10i7FNH, Roon Server Software
Version 2.0 (build 1211) production
Running 12 days, 2 hours, 8 minutes, 20 seconds.
Operating System
Version 1.0 (build 254) production
Running 102 days, 20 hours, 42 minutes, 48 seconds.
Networking Gear & Setup Details
No Wifi, all is connected over ethernet. Fritzbox 6591 Cable (Router), Netgear GS116 Switch.
Windows 11 Firewall.
Connected Audio Devices
PC over WASAPI, Lyngdorf TDAI 3400 (Roon ready) 3 x Bluesound (Roon Ready)
Number of Tracks in Library
Ca, 19000 Tracks
Description of Issue
The current installed version, see screenshot, runs flawlessly. As soon as I download and install the update, the PC software crashes after restarting the software. The version that works for me right now seems to be version 2.0 from 20 September 2022.
I just tested the update again now. Roon Desktop crashes immediately after startup. No error message present.
Hi @Markus_Gasing ,
Can you please use these instructions to access your Roon logs (the ones that contain the crash on the PC, not ROCK server logs), upload a set to the following link, and let us know after? Thanks!
https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external
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