Roon on Sequoia 15.0 steps through each song without playing the song

Support
1

Problem macOS 15 will show the albums and the songs, but when I go to play them, it just steps through each song without playing the song.

ARC on my iPhone works.

I made sure the app was allowed on local network. I also reinstalled the desktop application. Any other suggestions?

Thanks

Phillip

2

@Phillip_Kinsley - the best course of action is always to open your own Support request and describe your setup in detail if you want help.

You may have a similar symptom, but not necessarily the same cause as the original poster - your system setup may be different, that’s why the general rule is to always first open your own request. Let the Support team merge threads if they find common causes.

Note, this Support link is clickable and will take you to the correct place to create your request by clicking on the “Get Help” button.

3

Hi @Phillip_Kinsley,

Thank you for your post. We have a few clarifying questions to expedite our efforts to support this report.

Does Roon skip through every song if you only files of the same file format and quality, like a single album?

Where have you connected the Mac and the RoonServer machine relative to one another within your network topology?

Does this occur if you attempt to play only lower-quality files, like 16-bit 44.1.khz FLAC files?

Lastly, does this occur with both local and Qobuz files? Test playing to the System Output on the Mac itself.

Please share a screenshot of any errors presented in the Roon interface, along with an approximate timestamp of the failure event.