Roon on Windows 10 not starting

Support
,
#1

Core Machine

ROCK on Intel NUC 10-i3
Problem occurs on PC, Windows 10 Pro 20H2 19042.1081, AMD Ryzen 9 5900, Radeon 6700 XT (driver version 21.5.2), 32 GB RAM

Network Details

Ethernet, Fritzbox 7490

Audio Devices

Auralic Vega G2, Teac UD-H01 via Bridge

Library Size

35.000 Tracks

Description of Issue

In Windows 10 Roon Remote starts the first time after Installation just fine (if I uninstall “Settings and Databases” during deinstallation).
Each further time it just hangs on start with just a white screen.
Worked just fine yesterday.
This is a new PC, so there was a lot of Installation/Configuration going on …)

grafik

Log ends like this

06/24 20:58:35 Debug: [appupdater] Update not needed
06/24 20:58:35 Info: [stats] 5322mb Virtual, 188mb Physical, 28mb Managed, 5422 Handles, 60 Threads
06/24 20:58:36 Info: Flushing kart data to server
06/24 20:58:36 Debug: server said: 
06/24 20:58:50 Info: [stats] 5314mb Virtual, 188mb Physical, 28mb Managed, 5419 Handles, 58 Threads
06/24 20:59:05 Info: [stats] 5314mb Virtual, 188mb Physical, 29mb Managed, 5441 Handles, 58 Threads
06/24 20:59:20 Info: [stats] 5298mb Virtual, 188mb Physical, 29mb Managed, 5434 Handles, 54 Threads
06/24 20:59:35 Info: [stats] 5302mb Virtual, 189mb Physical, 30mb Managed, 5444 Handles, 55 Threads
06/24 20:59:50 Info: [stats] 5302mb Virtual, 189mb Physical, 30mb Managed, 5447 Handles, 55 Threads
06/24 21:00:05 Info: [stats] 5302mb Virtual, 190mb Physical, 31mb Managed, 5448 Handles, 55 Threads
06/24 21:00:20 Info: [stats] 5294mb Virtual, 190mb Physical, 31mb Managed, 5450 Handles, 53 Threads
06/24 21:00:35 Info: [stats] 5290mb Virtual, 190mb Physical, 27mb Managed, 5404 Handles, 52 Threads
06/24 21:00:50 Info: [stats] 5294mb Virtual, 190mb Physical, 28mb Managed, 5413 Handles, 53 Threads
06/24 21:01:05 Info: [stats] 5290mb Virtual, 190mb Physical, 28mb Managed, 5413 Handles, 52 Threads
06/24 21:01:20 Info: [stats] 5290mb Virtual, 190mb Physical, 29mb Managed, 5419 Handles, 52 Threads
06/24 21:01:35 Info: [stats] 5282mb Virtual, 190mb Physical, 29mb Managed, 5418 Handles, 50 Threads
06/24 21:01:50 Info: [stats] 5282mb Virtual, 190mb Physical, 29mb Managed, 5418 Handles, 50 Threads

It’s adding these lines every few seconds.

ROCK-Restart didn’t help.
Roon on iPad and iPhone works fine.

#2

Hi @Achim_Weimer

Please try each of these steps, and try to launch Roon after each.

  1. Reboot the Windows machine
  2. Reinstall the Roon app
  3. Disable the devices firewall
    1. If this helps, please enter an exception in the firewall for Roon and RAATServer
  4. Uninstall and reinstall the graphics drivers directly from the manufacturer’s website
    1. Don’t use Window’s automatic driver updates for this — We’ve seen this cause issues in the past
  5. Download .NET Framework and reinstall it

Next Steps

If none of the above helps, please use these instructions to send us Roon logs from the device.

We’ll also want to take a look at Event Viewer logs, which give some insight into errors being reported by the OS — Please send those as well:

  1. Press Win + R and type eventvwr.msc
  2. Press OK – this should open Event Viewer window
  3. From the left sidebar go to Windows Logs > Application
  4. Right click on the Application subsection and pick Filter Current Log… from the context menu
  5. image
  6. On the Filter tab for the Logged section pick a parameter Last 30 days and press OK
  7. image
  8. Right click on the Application subsection again and pick Save filtered log file as… from the context menu
  9. Enter the log file name, for e.g. Roon_USERNAME , and press Save
#3

Not to get in the way, but I noticed you mention that this is a new build and you are using a higher end graphics card, is this going to be a gaming machine as well?

#4

yes, its for gaming too, and for work.
To control roon, I mostly use the ipad. The PC-App I use mostly for browsing, managing etc …

Reinstall etc didnt help, so here are the requested files:
http://www.achimweimer.de/roon/Logs.zip
http://www.achimweimer.de/roon/Roon_achimweimer.evtx

#5

This is getting strange now …

Roon startet to work again a few minutes ago.
So I decided to restart the PC to make shure that it works permanently.
But sadly it stopped again working after the restart.

#6

I have tried the following (to no effect):

  • Returning to an older Graphics-Driver
  • Returning to an older complete System-Backup
  • Disabling everything in taskmanager/autostart
  • Disabling antivirus and backup-Software

I am running out of ideas …

#7

No Idea what changed, but roon is runnig now …

PS: Seems to be IP-related, I changed the IP to the IP of the old PC

#8

… and gone again …

I have no idea what to try …

#9

Hi @Achim_Weimer

Roon logs aren’t providing much information, unfortunately — This is happening very early. Looking at Event Viewer:

The program Roon.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

If you check Problem History as it suggests, do you see any more information?

Do you have any firewall/antivirus running at all? Can you disable anything like that and let us know if there is any change?

#10

I see only this in the history:
grafik

I already tried disabling antivirus (kaspersky) and firewall (windows), to no effect

(I have uninstalled this Digital Wave thing, to no effect)

#11

perhaps this helps?
grafik

#12

update:
I deinstalled some preinstalled mainboard software (asus sonic something), roon is running for now

But I will wait a day or two before marking this as solved, I have been too optimistic before :wink:

#13

Thanks for the update, @Achim_Weimer. Definitely let us know if things continue working :crossed_fingers:

#14

ok, roon is still running.
Seems as if this asus-software has been the problem.

Thanks for your Help!

#15

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