Roon on Windows stuck at hourglass during startup (ref#TEIAE2)

[bxi00773]

What’s happening?

· My Roon software won't start up

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

When I start the Windows version of roon, it no longer proceeds from the hourglass symbol that seems to indicate acoustics. I think I was able to start it last month.

Describe your network setup

Router:YAMAHA RTX830, Switch:AlliedTelesis, NETGEAR,YAMAHA

[noris]

Hi @bxi00773 ,

Thanks for reaching out. I’ve activated diagnostics mode for your account and I believe I see the issue here, it looks to be related to your Qobuz account.

Let’s try to clear your Qobuz registry and see if that helps.

Please use the steps below:

First, Close Roon or Stop Roon Server
Then locate your Roon Database
Navigate to Database\Registry\Core
Locate the Qobuz_account file and delete it
Restart Roon/Roon Server
Log into Qobuz again

Let us know if this helps!

[bxi00773]

ありがとうございます。
ファイルを消したら起動できるようになりました。