Roon only displays my account page

Support
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Roon Core Machine

Windows 11
Laptop Acer Triton 300 SE
core 12700k
32gb ram

Networking Gear & Setup Details

Connected Audio Devices

Hegel H390
denafrips venus II
usb

Number of Tracks in Library

Description of Issue

When I access the Roon website on my laptop or PC, nothing appears. When I open the roon player on my laptop, there’s also no content visible. When I click on the account icon, only the account information shows up. However, on the mobile app, which I use as a remote control, everything appears normally.
This strange behavior started after an update."

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What I’ve tried so far:

Uninstalling the program and installing it again;

Restarting the router;

Restarting the computers;

I forgot to mention, I’m a subscriber to Qobuz and Tidal.

4

Hi @Franklin_Limeira,

Ben with the support team here, thanks for taking the time to write in! Sorry to hear you’re having issues getting your library and database back in order.

As a first step, do you by chance have an available backup you could restore from?

Can you confirm you are on the correct profile within Roon?

Please provide your networking information as well.

Thanks!

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