Roon Permanently Hanging

Support
1

Core Machine
MacBook Pro 15" 2019

MacOS Bug Sur 11.4 (= latest)
Chip is i9 2.4GHz
Memory 32Gb

Network Details

2 times WiFi
Router is from SKY TV
Also TPlink ‘mesh’ exten

Audio Devices

Linn Climax DSM wired into a TPlink extender

Library Size
20k tracks

Description of Issue

Roon is not starting at all. It just hangs there, with the logo animated.
It’s not intermittent.
It’s been like it a few days.
I just downloaded latest Roon (1.8) and it’s the same.

2

Hello @anon67892514,

I am so sorry to hear about the issue you’ve ran into! It is definitely not what we were hoping for and please, accept my deepest apology for the delay in getting back to you :pleading_face:

I was wondering, are you still experiencing the same issue? If so, could you please:

  • Exit out of Roon
  • Navigate to your Roon’s Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Restart/Reinstall the Roon App to generate a new Roon folder
  • (Optional) Restore Roon from a backup at least a week before this issue started

Thanks in advance :pray:

3

Thank you that seems to have unblocked everything
It’ll take a time to find all the files, but it all looks good now
Thanks
Paul

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