·My Roon (core is on my new Windows 11 PC connected by EE SmartHub and a Cat 6 home network to my NAIM NDX2 streamer) frequently drops out a few seconds into a new track and skips to the next track and eventually stops playing altogether.
Note: a) the problem occurs when Roon is streaming from the internet and when streaming music stored locally on Melco; b) it is always worse at the beginning of a listening session, then seems to settle down; c) streaming the exact same content using Qobuz Connect from my PC is rock solid stable; and d) there is a loud snap through speakers at the beginning of an album and after a dropout, before the music starts again.
So, it would seem my internet connection and home network are performing as they should do, and both are ok enough for Qobuz Connect to work perfectly, but not Roon for some reason.
I’m upsampling using MUSE but it doesn’t make any difference if I turn this off!
Can you help me please?… at the moment Roon is frustratingly unusable for me! … thank you
Tell us about your home network
· See above… the router and network work perfectly for Qobuz Connect so the problem doesn't appear to be here.
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
The RoonServer instance in question hasn’t yet responded to our automatic request for diagnostic logging. Looking closely, it doesn’t seem like the machine has been online in several days.
At your convenience, please open Roon for at least a few minutes to allow the log report to upload to our servers. We’ll need this logset to inspect the events you described in your initial post and offer troubleshooting suggestions.
In the meantime, please also provide a brief description of your network topology and how you’re connecting Roon Server both to the internet and to the Naim. Please list any routers, switches, and access points/mesh nodes in between the two units. Thank you!
Thank you Connor,… I’ve been unwell, sorry… See also the screenshots… Attempted to play an album today,… Between 1225 and 1230 hours each track played only seconds then skipped to next/… Then at 1230 hours it all stopped at track 5 or 6!… Hope you can find the problem in the logs… I’ve described my network in the original post…the router is connected by FTTC broadband to the Internet through EE (with download speeds around 50 and upload around 15) …please note this, and then the network, works ok for Qobuz Connect…. Many thanks for your help… Gavin
As an update, I tried again with this album from the beginning, but it continued to skip tracks, and it eventually stopped mid track at around 13:00 hours…
But this skipped at the beginning of every track from 16.20 hrs then gave up the ghost at 16.24 hrs… had enough for the day.. .not a good experience Im afraid
Thank you for your patience over the weekend. What you’re running into is a common difference between how Roon and Qobuz Connect handle playback, especially with hi-res content.
Roon Server streams uncompressed audio in real-time. A hi-res file like the 192KHz Aretha Franklin track that recently dropped out places exponentially higher, more time-sensitive demands on this stream. If there’s even brief instability or delay on the network path, Roon will stop playback rather than allow the buffer to overrun and play silence.
We additionally see Roon struggling to download and distribute Qobuz tracks in time to feed the buffer. This can occur when the DNS service in the router isn’t reliable enough to resolve Qobuz track URLs on the first try. Please try entering your router settings administration page and checking that the DNS server assigned is either Cloudflare (1.1.1.1) or Google (8.8.8.8).
Diagnostic logs also show Roon losing sight of networked endpoints on the mesh network during playback. Grouped Zones are particularly sensitive to jitter or traffic management settings in mesh network.
More generally, we recommend:
Making sure both the Roon Server PC and the NDX2 are wired by Ethernet even if connected to a mesh node
Connecting both server and Zone devices to the same network switch or router, if possible
Temporarily limiting Roon’s max sample rate (for example, to 96 kHz) to confirm the issue disappears
If reducing the sample rate or simplifying the network path stabilizes playback, that confirms the issue is network-timing related rather than a fault with your internet connection or Roon itself.
If you’d like, share a quick description of how everything is wired to the mesh network and we can give you a precise recommendation.
Thank you so much Connor for your help and suggestions – I will try each one, starting with the DNS server and then looking at my network – and will keep you informed of my progress – Regards
