Roon playback skips to next song after a few seconds on iMac (ref#WF6RKV)

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· it's happened for the past week and it happens on all tracks

What are the make and model of the affected audio device(s) and the connection type?

· 27 inch iMac 2015

Describe the issue

Song begins playing for a few seconds then skips to the next song on iMac

Describe your network setup

Direct ethernet to iMac

Silly question but are you sure your Qobuz subscription is still active and current?
As this sounds exactly the behavior I would expect from Roon when it encounters a non active or even incorrect Qobuz account.
Especially if the “few” seconds is really 30 seconds.

Hey @John_Potter,

Welcome to the community! Thanks for writing in and sharing your report.

If you could, please use the directions found here and send over a set of Roon Server logs to our File Uploader?

@AceRimmer makes a good point - is your Qobuz account up to date?

We’ll be on standby for your reply. :pray: