· At the suggestion of my AV vendor, I replaced an aging QNAP NAS with a Synology NAS. Music files were copied over but my ROON playlists are visible but nothing is inside. I'm able to play music from the library but not from my playlists. The playlists were developed solely from my library and do not contain any streaming services music.
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· Xfinity, Araknis, and Pakedge components with 2 WAPs. Library was copied over via CAT6.
NO! Oops! I did not move to the Synology NAS from my QNAP backup. I merely moved the music files. Will I need to break the Synology shared drive connection and setup a backup on the QNAP?
I’ve already deleted the network share for the QNAP. I can’t remember my password. I think I remember my username which I keep uniform. Is there an admin username and password that I can use to re-establish the network share with the QNAP. Once I’ve done that, I’ll be able to backup the files to a SSD and perform the migration to the new SYNOLOGY NAS.
You should use the backup from your previous server. Then the storage will point to the wrong machine, but it’s easily fixed by telling it the correct location after you restore the backup.
I moved from NUC + Synology to a Mac Mini with a T7 SSD for music. I used the database backup from the NUC (a ROCK database) to restore everything on the Mac Mini, and I copied all music files from the Synology to the SSD connected to the Mac Mini. Then, in the “Storage” menu I pointed the existing music location to the new location - so, NOT creating a new location but editing the one(s) that come(s) from the backup. After that, everything is back, including the playlists that then point to the new location.
Arthur: Do you mean I should use the backup program provided by QNAP or
Should I initiate the backup from within ROON once the QNAP is re-established as a shared drive?
As an aside: I’m having difficulty re-establishing a share for the QNAP while the Synology is shared. Do they conflict with one another? Should I break my Synology share and once the QNAP share is reestablished, back it up. Once backed up, I’ll follow the directions for “Moving Roon to a new Server”.
Alex: I’'m sorry but I did not backup the QNAP. I also broke the QNAP share once the Synology seemed to be working. I’m trying to reestablish the share. Do the shares conflict with one another?
Roon playlists and edits are stored in the Roon database, not in the music files themselves. Since the database was not restored from your QNAP, the playlists are visible but appear empty — this is expected behavior.
To recover your playlists and metadata, you’ll need to restore the Roon database from the QNAP:
Re-establish access to the QNAP and start Roon there (using your existing Roon login).
Confirm that your playlists and edits are present.
Create a Roon backup from within Roon (this is different from a NAS file backup).
Move to the Synology setup and restore that Roon backup.
After restoring, go to Settings → Storage and edit the existing storage location to point to the Synology path (do not add it as a new location).
QNAP and Synology shares do not conflict with each other, so you don’t need to remove the Synology share while doing this.
For reference, these knowledge base articles walk through the process step by step:
Reiterating in the simplest terms: you don’t need to restore a backup of the QNAP, you need to restore a Roon Backup from the version of your Roon database that existed when the QNAP was hosting your RoonServer.
Ideally, you’d have performed a scheduled or manual Backup at some point within Roon. This would mean you be able to connect to the QNAP over the network, then open RoonServer (hosted on the Synology), select “restore a Backup,” and restore the Backup.
Alternatively, you could move the folder hosting your Roon Backups off of the QNAP onto, say, a USB drive, and then connect that to the Synology instead. The point is that in order to restore your playlist, you need to restore a Backup of your old RoonServer/database.
Please let us know if we can assist further. Thanks!
This thread is closing due to inactivity, but if you require additional assistance, you can reactivate the conversation by submitting a new support request here.
