Did you see my post on this very subject here:
SCroll to the last post where BluOS said they will consider fixing this in a future update. I have heard nothing since. In my mind all BluOS products should be removed from the Roon compatibility list. Roon did not respond to my suggestion as such. End of the day I have a customer with a system that continues to not work and two companies blaming each other for it. This is not the modern way of dealing with things