Roon prompts to update Qobuz account (ref#XQASE5)

[Oleksii_Durniev]

What’s happening?

· Other

Describe the issue

Roon ask to update qobuz account

Describe your network setup

asus router

[Geoff_Coupe]

You were showing your private email address in your screenshot, so I’ve removed it for you.

[benjamin]

Hey @Oleksii_Durniev,

Thanks for writing in!

To confirm, are you using an active subscription with Qobuz? Are you able to access your Qobuz account normally, outside of Roon?

If you created your Qobuz account using an Apple, Google, or Facebook account, you might have issues syncing your account in Roon. To fix this, you can create a Qobuz-specific password by:

1. Logging into your Qobuz account and accessing My Account
2. Clicking My Personal Information
3. Clicking Change Password below your email address
4. Creating a new password and clicking Save
5. Returning to Roon and following the steps to log in to Qobuz

We’ll be on standby for your reply!