Roon Radio limited to library only (ref#PQKUN6)

[David_Moor]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 19:35 The Dutch Tenors Discography playlist

What are the make and model of the affected audio device(s) and the connection type?

· Mac Studio RME ADI-2

Describe the issue

Nothing similar found Limiting Roon Radio to Library

Describe your network setup

Comcast modem, 10Ge switch, Cisco Firewall

[David_Moor]

Additional information.

Error message occurs when I hit “Play now”.

I was playing this playlist (likely from Qobuz) with no problem. I may have stopped it, or it stopped itself not sure. When tried to restart get the above error. Troubleshooting:

1. Other Qobuz albums play without a problem
2. Items in my library play as well
3. If I hit one of the listed tracks it does play. The error occurs when I hit “Play now” to play the entire list.

[benjamin]

Hey @David_Moor,

Thanks for reaching out and sharing your report! We are investigating other Qobuz related issues and the behavior appears to be originating from Qobuz’s side, the Qobuz team is aware and looking into this.

Several Roon users have reported that a reboot of the Roon Server or signing out and back in can help if you are still experiencing the behavior.

Let me know if signing back into Qobuz after rebooting your Roon Server helps. Thank you!