Core Machine (Operating system/System info/Roon build number)
MAC OS 10.14.3
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Zyxel + BT Whole home wifi
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/ect.)
Naim Muso and Muso qb -
Description Of Issue
@support my Roon Radio limited to library…
Tried rebooting everything multiple times but still the same message. Read the other posts about this and nothing has worked as yet
Any help appreciated. See screen grab
Just chose a different track and now it’s working. Odd it couldn’t find anything similar to Connie Constance though, never mind.
This is strange as I was able to start radio off of Connie Constance’s Let Go track. Was this behavior limited to just a few hours or do you still have issues starting radio off of that track? Was TIDAL still playing back tracks as expected when this message occurred?
Hi @noris yes tidal was still able to playback normally. Ive just tried again and it wouldn’t even recognise the artist this time round just says (see pic)
When i enter another artist it behaves normally (see pic)
Odd very odd.
That’s certainly strange. Hmm, can I ask you to reproduce this issue once more, note the exact local time in your country that you start Roon Radio on the artists (e.g. 11:32PM) and then manually send me the logs from your Core using these instructions? The best way to get them over to us would be through a shared Dropbox/Google Drive/Firefox Send link.
Good Morning @noris
Thanks for the help so far and please find link to the file via dropbox as requested. Local time was 9.16am
Thanks for sending those log files over. I did see the issue, but it is not clear why this occurs. I have a few follow up steps here:
I am going to be bringing your case over to QA to try and make this behavior reproducible. In the scope of helping their investigation, can I please ask you to send us your database using these instructions?
If you try to start radio off of the same selection, are you able to reproduce this issue each time you try?
Is the behavior the same if you reboot your Core + Networking Gear? (Note: please send the database before doing this step).
I have emailed DB via WeTransfer as requested
In answer to the other q’s
yes it seems to happen every time. Other titles are fine, I’ve tried 5 different tracks and all work, just not this one
It is the same after a reboot and reset of network kit.
Thank you for sending that database over and for confirming that you are able to reproduce this issue consistently. I have forwarded the database over to QA to take a look and I appreciate your patience here until I hear back.
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