Roon Radio not playing after TIDAL Album

Ori_Onn · December 22, 2020, 5:54pm

Roon Core on Windows10 on NUC

I have Roon Radio configured to play automatically after the music ends but only from my library. If I play a TIDAL album, nothing is played after the album ends.

dylan · December 22, 2020, 6:02pm

Hi @Ori_Onn,

If you manually start Roon Radio from an Album or Artist does it work for you?

Ori_Onn · December 23, 2020, 6:20am

If I start manually on a library album it works
However If I start manually on a TIDAL album it just displays “nothing similar to play”

Ori_Onn · December 23, 2020, 6:43am

Also,
I turned OFF “limit Roon Radio to Library”
When I try to start Roon Radio manually from a TIDAL album, it shows “Unexpected Error: limiting Roon Radio to Library” and plays nothing
On a library album it works fine
Otherwise I don’t see any problem with playing TIDAL albums via Roon.

nuwriy · December 23, 2020, 2:56pm

Hello @Ori_Onn, and thanks for trying that! Could you elaborate on your network setup for me? Have you tried changing over to Google or Cloudflare DNS to see if this helps?

Ori_Onn · December 23, 2020, 9:11pm

Hello,

I’m not sure what you mean by network setup.

The NUC running Roon is connected via a switch to a router and to the internet.

I don’t experience any problems with it when using applications like Google Chrome or Zoom.

I don’t know how to change the DNS, could you instruct me?

Thanks

Ori_Onn · December 23, 2020, 9:30pm

I changed to Google DNS.
It does not help.

nuwriy · December 28, 2020, 4:14pm

Hello @Ori_Onn, is that a managed switch you’re connected to?

Ori_Onn · December 28, 2020, 5:07pm

No, just a simple 5-port switch by Cisco.

nuwriy · January 4, 2021, 2:30pm

Hello @Ori_Onn, could you please reproduce the issue one more time and reply here with a timestamp (the date and time you experience the issue in your local timezone) so I can enable diagnostics for your account?

Ori_Onn · January 5, 2021, 3:29pm

Hello
Jan 5, 2021, 17:26

nuwriy · January 13, 2021, 4:17pm

Hello @Ori_Onn, my apologies. I enabled diagnostics for your account previously but it looks like your core hasn’t connected to our servers in some time. Could you please use the directions found here and send us over a set of logs using a shared Dropbox link.

Ori_Onn · January 13, 2021, 5:08pm

Hello,
Roon seems to act differently now…
If I limit Roon Radio to my library then it plays well after a library album but plays nothing after a TIDAL album.
If I unlimit Roon Radio, it plays after both.
Is that OK ? I would think it should play in both cases

system · January 13, 2022, 5:08pm

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