Core Machine (Operating system/System info/Roon build number)
Windows 10/It’s a few months old, let me know if you need info about it/1.7 build 528 stable 64 bit
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
WiFi - eero mesh network
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
The error happens playing locally on my PC or to a Mytek Brooklyn Bridge
Description Of Issue
It seems like there have been a whole lot of posts on this in the last couple of weeks. I just got Roon yesterday and am using a trial account, but if this isn’t resolved I’ll have to give up on Roon, which will be disappointing since my friends really like it and thought I would too.
Whenever go to an artist and hit “play now”, (Air, for example), it fails to play and says “Roon Radio: Nothing Similar To Play”. I don’t really have anything substantial in my library yet, as I was going to start by primarily using streaming services. Sometimes it plays for 1-2 seconds before stopping.
The way I listen to music is often by hitting a “shuffle whatever is sort of similar to this” like with Pandora, so this kind of functionality is really important to me.
I have Tidal and Qobuz.
I looked at my windows firewall settings and it should be letting roon.exe through. I don’t have any router-level firewall.
This looks like it’s a widespread issue that’s been happening for weeks. The fact that it’s widespread and unresolved for so long does not build confidence, especially since after the trial you’re going to bill me for a whole year instead of monthly.
I went to link you to all of your cases that are open about this, and got an error that new users can only include 2 links per post. That’s also an annoying sharp edge. Here are the first two, followed by post ids:
A
99658
101201
100011
98492
100211
99193
I’ve reinstalled the app on my phone, and have rebooted my PC.
Here are the logs from my client - according to these logs, your endpoint is returning a 500 server-side error, which was identified in someone else’s post as well:
04/12 12:20:19 Trace: [zone System Output] Preparing For Swim
04/12 12:20:19 Info: ComputeSwimType(LimitToSeed=True, PerformerIds.Count=1, ComposerIds.Count=0)
04/12 12:20:19 Debug: [easyhttp] [76] POST to https://swim.roonlabs.net/1/session/begin
04/12 12:20:19 Trace: [System Output] [Inactive] [LOADING @ 0:00] All I Need - Beth Hirsch / Air
04/12 12:20:19 Trace: [musicpowerstate] music is playing, preventing idle sleep
04/12 12:20:20 Debug: [easyhttp] [76] POST to https://swim.roonlabs.net/1/session/begin returned after 496 ms, status code: 200
04/12 12:20:20 Trace: [mlradio] [3] Got Radio Description {
"performers": [
"Air"
]
}
04/12 12:20:20 Warn: [metadata/module] GetTrackLitesInternal, count: 16
04/12 12:20:20 Debug: [easyhttp] [77] POST to https://metadata.roonlabs.net/1/tracks/translate?c=tidal-us
04/12 12:20:20 Debug: [easyhttp] [77] POST to https://metadata.roonlabs.net/1/tracks/translate?c=tidal-us returned after 210 ms, status code: 200
04/12 12:20:20 Trace: [mlradio] [3] accepting 123:0:MT0008906624 from Tidal
04/12 12:20:20 Trace: [mlradio] [3] successful preplay of 123:0:MT0008906624
04/12 12:20:20 Debug: [easyhttp] [78] POST to https://swim.roonlabs.net/1/session/66349e578d7e43b1a1dff6bf2d373436/return
04/12 12:20:20 Debug: [easyhttp] [78] POST to https://swim.roonlabs.net/1/session/66349e578d7e43b1a1dff6bf2d373436/return returned after 221 ms, status code: 200
04/12 12:20:20 Trace: [zone System Output] Playing Swim
04/12 12:20:20 Trace: [mlradio] [3] [music/mlradio] GetNextItem(1 / 1)
04/12 12:20:20 Trace: [mlradio] [3] [music/mlradio] returning 1 items for request of 1 items
04/12 12:20:20 Info: [mlradio] [3] CONTINUE(25)
04/12 12:20:20 Debug: [easyhttp] [79] POST to https://swim.roonlabs.net/1/session/66349e578d7e43b1a1dff6bf2d373436/continue
04/12 12:20:20 Info: ComputeSwimType(LimitToSeed=True, PerformerIds.Count=1, ComposerIds.Count=0)
04/12 12:20:20 Trace: [zone System Output] Selecting Source state=Loading
04/12 12:20:20 Trace: [zone System Output] Playing TransportItem
04/12 12:20:20 Trace: [zone System Output] Selecting Source state=Stopped
04/12 12:20:21 Debug: [easyhttp] [83] GET to https://metadata.roonlabs.net/1/performers/94:1:578217f6-1587-4677-8698-3aeea1790aa4/refs?c=tidal-us,qobuz-us returned after 100 ms, status code: 304
04/12 12:20:21 Debug: [easyhttp] [82] GET to https://metadata.roonlabs.net/1/performers/94:1:578217f6-1587-4677-8698-3aeea1790aa4/relationships?c=tidal-us,qobuz-us returned after 101 ms, status code: 304
04/12 12:20:21 Debug: [easyhttp] [80] GET to https://metadata.roonlabs.net/1/tracks/168:0:43710480/lyrics returned after 104 ms, status code: 200
04/12 12:20:21 Debug: [easyhttp] [81] GET to https://metadata.roonlabs.net/1/performers/94:1:578217f6-1587-4677-8698-3aeea1790aa4?c=tidal-us,qobuz-us returned after 102 ms, status code: 304
04/12 12:20:21 Debug: [easyhttp] [84] GET to https://metadata.roonlabs.net/1/performers/94:1:578217f6-1587-4677-8698-3aeea1790aa4/biographies?c=tidal-us,qobuz-us returned after 103 ms, status code: 304
04/12 12:20:21 Debug: GMS: saving nav stack
04/12 12:20:21 Debug: GMS: done saving nav stack
04/12 12:20:21 Debug: GMS: saving nav stack
04/12 12:20:21 Debug: GMS: done saving nav stack
04/12 12:20:21 Debug: [easyhttp] [79] POST to https://swim.roonlabs.net/1/session/66349e578d7e43b1a1dff6bf2d373436/continue returned after 305 ms, status code: 500
04/12 12:20:21 Warn: [mlradio] [3] [music/mlradio] _GetNextItems Failed: System.Exception: /session/continue failed: 500
at Sooloos.Broker.Music.Radio.SwimProxy.<Continue>d__10.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Sooloos.Broker.Music.Radio.MLRadioSession.<EnsureItems>d__47.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Sooloos.Broker.Music.Radio.MLRadioSession.<_GetNextItems_One>d__54.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Sooloos.Broker.Music.Radio.MLRadioSession.<SpinGetQueue>d__52.MoveNext()
04/12 12:20:21 Trace: [mlradio] [3] [music/mlradio] GetNextItem(15 / 0)
04/12 12:20:21 Info: [mlradio] [3] CONTINUE(25)
04/12 12:20:21 Debug: [easyhttp] [85] POST to https://swim.roonlabs.net/1/session/66349e578d7e43b1a1dff6bf2d373436/continue
04/12 12:20:21 Warn: [zone System Output] Swim failed to start (Result[Status=UnexpectedError, ErrorText=/session/continue failed: 500]). bailing
04/12 12:20:21 Debug: [easyhttp] [86] POST to https://swim.roonlabs.net/1/session/66349e578d7e43b1a1dff6bf2d373436/return
04/12 12:20:21 Info: Alert: Radio: played_empty_swim
04/12 12:20:21 Info: Alert: Radio: played_empty_swim
04/12 12:20:21 Debug: [easyhttp] [87] POST to https://swim.roonlabs.net/1/session/66349e578d7e43b1a1dff6bf2d373436/end
04/12 12:20:21 Trace: [System Output] [Inactive] [STOPPED @ 0:00] You Make It Easy - Beth Hirsch / Air / David Whitaker
04/12 12:20:21 Trace: [tidal/http] GET https://api.tidal.com/v1/tracks/43710480/playbackinfopostpaywall?countryCode=US&audioquality=HI_RES&assetpresentation=FULL&playbackmode=STREAM => Success
04/12 12:20:21 Debug: [easyhttp] [86] POST to https://swim.roonlabs.net/1/session/66349e578d7e43b1a1dff6bf2d373436/return returned after 222 ms, status code: 200
04/12 12:20:21 Trace: [tidal/http] GET https://api.tidal.com/v1/tracks/43710480?countryCode=US => Success
04/12 12:20:21 Debug: [easyhttp] [85] POST to https://swim.roonlabs.net/1/session/66349e578d7e43b1a1dff6bf2d373436/continue returned after 309 ms, status code: 500
04/12 12:20:21 Warn: [mlradio] [3] [music/mlradio] _GetNextItems Failed: System.Exception: /session/continue failed: 500
at Sooloos.Broker.Music.Radio.SwimProxy.<Continue>d__10.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Sooloos.Broker.Music.Radio.MLRadioSession.<EnsureItems>d__47.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Sooloos.Broker.Music.Radio.MLRadioSession.<_GetNextItems_One>d__54.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Sooloos.Broker.Music.Radio.MLRadioSession.<SpinGetQueue>d__52.MoveNext()
04/12 12:20:21 Debug: [easyhttp] [87] POST to https://swim.roonlabs.net/1/session/66349e578d7e43b1a1dff6bf2d373436/end returned after 509 ms, status code: 200
04/12 12:20:22 Debug: GETKEY. KeyToChar(Menu, False, False) ->