Roon Radio, Nothing similar to play

Support
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Mac mini (late 2014) Mojave 10.14.6 Roon 1.7 build 528
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Wired Mac clients, wireless ios clients
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Tidal service.
all above devices

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Hi, new user trying out roon.

Have an issue with roon radio.
If I select roon radio option from any album (library or tidal) I get a message that “Roon Radio. Nothing similar to play!”

Have tried loging in and out of tidal account from roon settings.
rebooted core.
This happens from all clients (wired mac, wireless mac, ios devices)

Any ideas?
Thank you.

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Welcome to the community, @racer_monoid.

Please provide examples of the tracks you were playing.

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Hi @racer_monoid,

Our team is currently investigating an issue that is affecting a small number of customers. Just to confirm — Does this always happen when playing Radio, no matter what artist or album you’re starting it from?

This seems to be affecting those who have little to know playback history. When you go to the History area of Roon, how many plays does it show?

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This ha been an on going issue for the last few weeks. On and off. The issue seems more prevalent when listening to new tracks/albums.

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Yes, it always happens regardless of artist or album, local library or tidal.

History reports 256 plays.

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Thank you Martin.
It happens on all tracks and albums. See above.

1 Like
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Thanks for the details, @racer_monoid. We are looking into this and we’ll be sure to keep you updated as soon as we have more information!

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3 posts were split to a new topic: New user having trouble with Roon Radio

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Hi @racer_monoid,

We’ve made an update to our servers that we believe will help improve this. Can you give this another try and let us know if things are working for you now?

Your patience as we’ve looked into this has been greatly appreciated — Thanks!

The Roon Support Team

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