Roon Radio repeating tracks from CD collection (ref#T7BT2O)

What’s happening?

· Other – My issue isn’t listed above

Describe the issue

After playing an album from my CD collection, ROON Radio ends up playing the same track over and over again or keeps repeating a couple of tracks. Specifically if I play something by Haxan it ends up repeating the track Nine Lives. It's played it 39 times while we have been out!

Describe your network setup

Its a complex home setup with a number of hubs and switches but I do not see how this can be a network problem, especially as it used to work OK

Hello @Adrian_Berry

Thank you for reaching Roon support.

It might be helpful to have the file(s) for testing on our end as well, can please upload them here and let us know?

https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external

Hi @Adrian_Berry,

Just to triple check, can we see a screenshot of your play queue around the same time?

With that, can you check your radio settings like so:

Thank you!

Hi @Adrian_Berry,

We haven’t seen a response and this thread is going to close due to inactivity. Don’t take this as a sign that we’ve abandoned the report - the team has an open ticket to investigate uncanny repetition of content with Roon Radio and this thread will be archived as evidence for that investigation.

If you require further support or wish to continue the conversation, you can simply open a new support request and we’ll merge threads accordingly. Thank you!