Roon randomly stops playing local files (!) because of network (?) issue

Roon Core Machine

Windows 10, Intel i7 6800 K, 32GB RAM

Networking Gear & Setup Details

Router: Fritz!Box 6660 → ethernet → Windows PC with Roon Core

Router: Fritz!Box 6660 → ethernet → fibre media converter → fibre → switch: Ether Regen → ethernet → SOtM sMS200 Ultra Neo → USB → Schiit Yggdrasil DAC

Connected Audio Devices

see above

Number of Tracks in Library

11759 tracks

Description of Issue

This situation happens every now and then and it’s very annoying. I listen to local files (music is on the same SSD as the Roon Core) and playback stops suddenly in the middle of a track. I see that Roon says there’s a disconnect of Tidal and/or Qobuz. Streaming services connect again after a few seconds. Then I have to start playback again manually.

I have saved the log file and would appreciate someone to have a look at it. Problem starts at 18:39 time:

Many thanks!

These errors:

04/29 18:39:06 Trace: [SOtM sMS-200 () @ 192.168.178.22:40483] [raatclient] GOT [13] {"status":"Dropout","samples":22776}
04/29 18:39:06 Trace: [SOtM sMS-200 () @ 192.168.178.22:40483] [raatclient] GOT [13] {"status":"Dropout","samples":24000}
04/29 18:39:06 Trace: [SOtM sMS-200 () @ 192.168.178.22:40483] [raatclient] GOT [13] {"status":"Dropout","samples":24000}
04/29 18:39:06 Trace: [SOtM sMS-200 () @ 192.168.178.22:40483] [raatclient] GOT [13] {"status":"Dropout","samples":36000}
04/29 18:39:06 Trace: [SOtM sMS-200 () @ 192.168.178.22:40483] [raatclient] GOT [13] {"status":"Dropout","samples":24000}
04/29 18:39:06 Trace: [SOtM sMS-200 () @ 192.168.178.22:40483] [raatclient] GOT [13] {"status":"Dropout","samples":24000}
04/29 18:39:06 Trace: [SOtM sMS-200 () @ 192.168.178.22:40483] [raatclient] GOT [13] {"status":"Dropout","samples":24000}
04/29 18:39:06 Trace: [SOtM sMS-200 () @ 192.168.178.22:40483] [raatclient] GOT [13] {"status":"Dropout","samples":24000}
04/29 18:39:06 Trace: [SOtM sMS-200 () @ 192.168.178.22:40483] [raatclient] GOT [13] {"status":"Dropout","samples":24000}

and

04/29 18:39:06 Warn: [Yggdrasil] [zoneplayer/raat] Too many dropouts (>3s dropped out in the last 30s). Killing stream
04/29 18:39:06 Trace: [Yggdrasil] [zoneplayer/raat] too many dropouts. stopping stream
04/29 18:39:06 Trace: [raat] [SOtM sMS-200 () @ 192.168.178.22:40483] => Connecting
04/29 18:39:06 Warn: [Yggdrasil] [zoneplayer/raat] Too many dropouts (>3s dropped out in the last 30s). Killing stream
04/29 18:39:06 Trace: [Yggdrasil] [zoneplayer/raat] too many dropouts. stopping stream
04/29 18:39:06 Warn: [Yggdrasil] [zoneplayer/raat] Too many dropouts (>3s dropped out in the last 30s). Killing stream
04/29 18:39:06 Trace: [Yggdrasil] [zoneplayer/raat] too many dropouts. stopping stream
04/29 18:39:06 Warn: [Yggdrasil] [zoneplayer/raat] Too many dropouts (>3s dropped out in the last 30s). Killing stream
04/29 18:39:06 Trace: [Yggdrasil] [zoneplayer/raat] too many dropouts. stopping stream

Indicate that your core is not able to make consistent contact with your sMS200. This is purely a networking issue and I suspect (based on many negative experiences with the same) that either the fiber media converter or the EtherRegen (or both) are causing intermittent connectivity from your core to the rest of your network.

For instance your core is not able to make a reliable connection to Roon’s cloud service as evidenced by these messages:

4/29 18:39:02 Warn: [easyhttp] [1249] Get https://internetradio.roonlabs.net/2/api/stations/all?count=100&sortby=popular&location=auto&maxDistance=100&format=msgpack& web exception without response: Die Verbindung mit dem Remoteserver kann nicht hergestellt werden. Der Host war bei einem Socketvorgang nicht erreichbar 35.231.208.158:443
04/29 18:39:02 Warn: [easyhttp] [1250] Get https://discover.roonlabs.net/1/albums/121:0:MW0003306502/performers/similar?profileId=d70799f7-1950-45c5-8491-9831afce625b web exception without response: Die Verbindung mit dem Remoteserver kann nicht hergestellt werden. Der Host war bei einem Socketvorgang nicht erreichbar 35.231.208.158:443

I recommend that you remove the media coverter and the EtherRegen from your network and re-test. That will almost surely clear these faults.

2 Likes

Many thanks for the quick reply. I apologize for not being clear in the network setup details above.

Let me specify (I also updated the info in the first post):

The core is connected directly to the cable router.

The chain with the fibre media converter, Ether Regen, sMS-200 and DAC is also connected to the cable router via ethernet cable at a different port.

The core being connected directly to the router - So your assumption with the FMC and the Ether Regen being the culprits can’t be the case, right?

The EtherREGEN or the media converter may still be an issue as they sit, in the network, between the Core PC and the Yggdrasil, which may be the reason the Yggdrasil is showing so many dropouts.

The issue of the Core not being able to contact Roon’s servers may be a different issue and may result in the dropouts of the DAC. What DNS servers are you using on the FritzBox? Is the DNS something you can change?

1 Like

That is good advice, as your devices are all in the same local network the above recommendation will take a few minutes and will prove the where the problem is, or isn’t.

2 Likes

These are good hints.

I was using DNS over TLS (DoT) with different DNS servers than my provider offers. I switched to the default DNS servers in my router settings now.

I only do one change at a time, in order to be able to check if this solves the problem already.

Unfortunately, it’s not a matter of minutes. I can listen to music for hours before this disconnect happens.

EDIT:

As far as I can see there are three errors: the dropouts of the sMS-200, the dropouts of the DAC and the easyhttp warnings.

I see that the first two are probably related, but the third one is not, is it?

I wonder why Roon would stop playing when it loses contact ot the Roon servers as you suggest. This should not be a thing.

Thanks for any clarification :slight_smile:

EDIT 2:

I just had a dropout when streaming Qobuz in Roon. I will try without the FMC and Ether Regen now.

1 Like