Roon ready devices missing after switching to yearly subscription (ref#27XN4F)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Roon ready devices were gone from device list when trial was over and I changed to yearly subscription

Tell us about your home network

· I'm using Mesh wifi at home. It was working well during trial period.

2

Hello @Feng_Qiu

Since you’re running macOS, the behavior you’re seeing is consistent with the newer, stricter Local Network permission controls in the recent macOS releases.

Please try the following steps:

  1. Open macOS System Settings → Privacy & Security → Local Network
  2. Make sure Roon and Roon Server are both enabled
  3. Even if they are already enabled, please toggle them off and back on
  4. Fully quit Roon Server from the macOS menu bar / task bar
  5. Reboot your Mac
  6. After reboot, launch Roon again and check if the devices is avaliable again.

Once these permissions are refreshed and the system restarted, your audio devices should reappear.

Please let us know if the issue persists after these steps, and we’ll continue from there.

3

Hi, thank you so much for the help. The device is now back on to the list.

4

Hello @Feng_Qiu,

That is fantastic news! I’m glad to hear that refreshing the local network permissions brought your devices back into the list. It’s a common quirk with macOS updates, but usually, a quick toggle and reboot does the trick.

Since everything is back to normal and your yearly subscription is all set, I’ll go ahead and close this thread.

Enjoy the music, and if you need anything else in the future, don’t hesitate to start a new topic!