Whatever roon is doing… it looks like it’s not using port 53 for DNS nor is it using DNS provided in DHCP or static IP. I blocked the port and then DHCP provided DNS server separately in firewall and roon continued to work normally while other devices on same network failed.
So if issue is DNS related it’s roon issue while doing something that it doesn’t publish improperly. (I dont have any firewall rules for any other ports on that vlan. So roon should be able to do what it needs.) But most like it’s recommendation system related. And for last two days my recommendations are stuck again to same musicians/genre I have no interest in nor even really ever listened to other than out of curiosity when roon sent me those recommendations.
Any update on this topic? If not the solution at least exact problem Roon uncovered.
If this is a random issue that just affects few users with no planned fix then that’s acceptable resolution too - I can then decide if $12.49/mo for partial features is acceptable value for me. If it’s technical issue with my setup then there needs to be a system requirements specification and I can decide if those requirements or reduced features are acceptable to me.
But new music recommendation I was getting from Roon has dropped dramatically. And since my last screenshot upload covers/collaborators haven’t changed at all. I might as well be using dCS Mosaic that has no fee.
We don’t have any updates to share yet - progress will likely be on the slower side here, just to set realistic expectations. Thanks for your patience in the meantime, we’ll follow up once we have new information to share.
As last ditch effort I took the ROCK to my friend’s place who uses ISP provided router with standard setting and still same issue. I feel like I was given a runaround when everything that needs network and DNS to work works with every other devices and app on this network and even this app itself - it was able to update to latest software version today!
Might as well use Qobuz or combination of Qobuz and Spotify to find music - I used to use daily mixes, covers and collaborators extensively. I have canceled my auto renewal. Hopefully it gets fixed before my subscription expires, so I can decide to renew it then.
Thanks so much for your continued patience and we’re truly sorry for the frustration this issue has caused.
We’ve identified the underlying problem that’s been affecting your recommendations, and we’re actively working with the product team to determine the best long-term solution. We know how important this feature is, and we’re committed to getting it right.
We’ll continue to share updates as we make progress.
I cannot say for sure yet. We should have a better idea once the product team has finished their work.
To help our team continue investigating this issue, they’ve asked for logs from one of your remote devices where the problem is occurring.
Please follow these instructions to locate the logs—we’re specifically looking for the Roon_logs folder (not RoonServer_logs). Once you’ve found them, you can upload the logs using our File Uploader.
Just let us know once the upload is complete, and we’ll take it from there. Thanks again for your help!
Thank you for sending over the logs. I’ve added them to the ticket with our product team. As soon as I have any updates to share, I’ll follow up with you here. We really appreciate your patience while we work on this.