Roon Remote 1.8.00763 crashes, 1.8.00764 still as well

Roon Software Discussion Apple iPad and iPhone
42

Thanks for the clarification.

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43

Unusable for me on both iPhone running iOS 14.0 and iPad running iPad OS 14.1.

Deleted and reinstalled 1.8.00764 on both. Rebooted core, both iOS devices and I canā€™t even get past the first set up screen. There is an update for both devices - I will try installing and then trying again. Frustrating.

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44

I just updated my iPhone 11 to the latest version of Roon Remote.

Crashes faster than the previous oneā€¦!

45

Well, I updated Roon to the latest build and now itā€™s stable it seems. Very strange indeed.

46

On my IPad version 14.4.1 5gen itā€™s now crashing whenever a scroll dow a menu.
It started on version 778
Not cool.

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47

My iPhone Remote is now stable. I didnā€™t do anything so it must have been a software update overnight or something.

48

Spoke too soon.

Stable for 48 hours then back to crashing.

49

Is this the correct thread to be tracking this issue? Iā€™m in the same boat. Never had issues before.

50

I raised this issue before multiple times: I have been using Roon since the launch of v1.8.

I run a Rock Core on NUC i5, so should be performing pretty well

Basically:

  • Not a single issue on my mac. Loads immediately.

  • Perfect on my iPad pro. Loads quickly and itā€™s stable

  • Itā€™s always been literally a DISASTER on my iPhone11 Pro Max: it crashes randomly, canā€™t find the core, have had to reinstall multiple times: nothing, zero, nada, nulla. And no feedback from support. Just ā€œwe are investigatingā€. For months.

Roon is a fairly expensive software, running on expensive gear that should drive also ULTRA expensive machines. But itā€™s painful. Potentially great, but let down by poor development and support.

A round of applauses for Roon.

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51

Mine was stable for a while but now wonā€™t remain open for more than 30 seconds on my iPhone 11.

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52

having similar issues with 1.8.795 on a Macbook Air running Big Sur.

53

I think that unfortunately there is a grain of truth to the fact that Roon is struggling to keep the software stable and that their support is challenged to keep up. But as a lawyer that serves many tech companies, I will point out that there is a huge shortage of tach talent right now. Roon is probably desperate to find staff just like everyone else. This really isnā€™t different than gas or toilet paper shortages coming out of a really weird time in the world.

However, given what Roon costs, I also think itā€™s fair to keep the drum beat going, encouraging Roon to get the software working for all.

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