Roon Remote and Node 2i Connection Issues (ref#FGFVU1)

[Dee_Laval]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· No, it does not show up there

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Audio device: Node 2i, connected through the wifi

Describe the issue

Hello, I use Roon with a Macbook Pro as a server, and a Node 2i to play the music. I have two recurring issues:
1. Very often, my Roon remote app does not connect immediately to the Roon server. It takes a lot of time (from a few minutes to half an hour) for it to connect.
2. While playing on the Node 2i, sometimes the music stops because Roon loses the connection to the Node 2i, and the Node audio zone disappears. The Node audio zone usually comes back quickly, so I can restart the music, but that issue interrupts the music very frequently.

Describe your network setup

Internet: BT hub (UK). All components are linked through Wifi. Server: MacBook Pro 2017 (i5, 3.1GHz, RAM 8GB). DAC: Node 2i

[daniel]

Hi @Dee_Laval,
Thanks for reaching out to us about this issue. I think it’s likely that these two symptoms are caused by the same root issue. I see your Node 2i is using Wi-Fi. Wi-Fi connections tend to be more susceptible to interference. Can you try connecting it to your network with ethernet?

[Dee_Laval]

Hello Daniel,

Thanks a lot for your answer. I tried wiring everything with ethernet cables (both the Node 2i and the computer serving as Roon core), and it solved my issues indeed!
Cheers,
Dee

[noris]

Glad to hear the issue is solved @Dee_Laval , hope you have a pleasant listening experience!