Roon Remote and Server Inaccessibility (ref#D2YKTD)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL, Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 1hour ago

What are the make and model of the affected audio device(s) and the connection type?

· Boulder 866

Describe the issue

Nothing works

Describe your network setup

??

2

Hi @Oliver_Liszka,
Thanks for writing in to ask us about this issue. Our records indicate that you have a Nucleus. So as a first step can you please attach the Nucleus to a monitor with an HDMI cord and share a picture of what you see on the screen? Also can you try to access your Nucleus’ Web Admin page and send us a screenshot of that as well?

I also activated a diagnostic on your Nucleus. The logs from that diagnostic indicate that your Nucleus is having networking issues. Please give us some details on how your Nucleus is connected to your router. I see you said you are using ethernet do you have any network switches or other network hardware between the Nucleus and your router.