# Roon Remote app crashes on Samsung Galaxy S24 when selecting an artist (ref#ARLXAT)

**URL:** <https://community.roonlabs.com/t/roon-remote-app-crashes-on-samsung-galaxy-s24-when-selecting-an-artist-ref-arlxat/327328>\
**Category:** Support\
**Created:** [November 11, 2026, 2:36am UTC](https://community.roonlabs.com/t/roon-remote-app-crashes-on-samsung-galaxy-s24-when-selecting-an-artist-ref-arlxat/327328 "2026-11-11T02:36:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Robert\_Champion](https://community.roonlabs.com/letter_avatar/robert_champion/32/5_5575768a8748004e209b776fc1b2916d.png) [@Robert\_Champion](https://community.roonlabs.com/u/Robert_Champion)\
**Post date:** [November 11, 2026, 2:36am UTC](https://community.roonlabs.com/t/roon-remote-app-crashes-on-samsung-galaxy-s24-when-selecting-an-artist-ref-arlxat/327328/1 "2026-11-11T02:36:36Z")

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#### Hi! What’s not quite right with Roon?
 

· None of the above quite fits

 
#### None of the above quite fits
 

· None of these quite match

 
#### Tell us what's going on
 

· Roon Core Machine Details  
Hardware: Intel NUC 11 Pro NUC11TNHi3  
Core OS: Roon ROCK (Intel NUC)  
Core Version: Roon 2.74 (build 1719)  
Operating System: Version 3.0 (Build 287)  
  
Affected Client Device  
Device Model: Samsung Galaxy S24, SM-S921W  
Android OS Version: Android 17   
One UI Version: 9.0  
Roon Remote App Version: Roon 2.75 Build 1721  
  
Issue Description  
Symptom: Roon Remote crashes instantly to the Android home screen whenever an artist is selected from the search drop-down or search filter.  
Timestamp of Recent Crash: Nov 10, 2026 at 9:16 PM EST]  
  
Troubleshooting Already Completed  
1. Cleared app Cache and Data/Storage.  
2. Uninstalled and performed a clean reinstall from Google Play.  
3. Verified Notifications permissions are set to "Allowed".  
4. Toggled battery optimization to "Unrestricted".  
5. Rebooted Roon ROCK server and rescanned library storage.  
6. Tested both global search and local library filter bar (both trigger the crash upon tapping an artist suggestion).

 
#### Tell us about your home network
 

· Modem: Hitron CODA-4680 in bridge mode  
Wifi Router: TPLink Deco M4R  
Ethernet Switch: Silent Angel Bonn N8  
Network Cables: Audio Sensibility Supra CAT 8+  
VPN: NordVPN

  ![](https://api.typeform.com/responses/files/8d9c52f8ed6633c2efc62d78bdc434d8b3e3fad0b86875dc25f26552f57f218c/20261110_213433.jpg)

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**Author:** ![connor](https://community.roonlabs.com/user_avatar/community.roonlabs.com/connor/32/172788_2.png) [@connor](https://community.roonlabs.com/u/connor)\
**Post date:** [November 11, 2026, 4:16pm UTC](https://community.roonlabs.com/t/roon-remote-app-crashes-on-samsung-galaxy-s24-when-selecting-an-artist-ref-arlxat/327328/2 "2026-11-11T16:16:39Z")

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Hi @Robert_Champion,

Thank you for your post.

It looks like you’re using the Early Access version of Roon on the affected Android phone, while your server has the main Roon production track update.

A track mismatch between EA and production can cause crashing, and other users have reported that switching the phone back to production will resolve the problem:

> [@Roon crashes on tap "search" on Samsung Android (ref#1HDQT6)](https://community.roonlabs.com/t/roon-crashes-on-tap-search-on-samsung-android-ref-1hdqt6/327240/3):
>
> Ending EA for Android app and installing public version resolved the problem. Thanks for help. Nieko Baarda. Netherlands.

You should see the option to leave EA on the Roon app main page in Google Play Store.

If that doesn’t help, then please try downloading the APK version of Roon as a workaround in the meantime:  
[https://download.roonlabs.net/builds/RoonMobile.apk](https://download.roonlabs.net/builds/RoonMobile.apk)