Roon Remote App does not work

[Jack_Cobetto (Jack C)]

I have an iPhone XR running software version 14.2. (Roon version 1.7 (build stabile) My Roon core is located on my Mac mini (mid 2011) running OSX El Capitan Version 10.11.16. The mini has 2.3 GHz Intel Core i5 with 8 GB 1333 MHz DDR3.

The Roon remote app will not work. I have deleted and reinstalled the Roon remote app on the phone several times. It tries to connect to the core and then the screen just disappears. It’s unacceptable and very frustrating. Help please

Please note that I also have an iPad and the remote app seems to work fine with it. It is only the iphone that won’t work with Roon.

[Jack_Cobetto (Jack C)]

Does anyone from Roon respond to these questions???

[Kuryan_Thomas]

https://community.roonlabs.com/t/roon-support-over-the-holidays/133273/2

[nuwriy]

Hello @Jack_Cobetto, and thanks for your patience over the holiday season. Have you tried clearing the app cache to see if this helps? Also, could you please reproduce the issue one more time on your iPhone and reply here with the date and time of the next crash so I can enable diagnostics for your device?