What’s happening? · I am experiencing freezes or crashes How can we help? · I am experiencing freezes or crashes Other options · Other Describe the issue The Roon remote app for Android recently started freezing when I am streaming a song, on the Now Playing screen, and I click on the Album art i…

Hello @Douglas_L_Smith Thank you for the report. We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP. You have our apologies for the trouble here, and we’ve…

Thanks Vadim. Additional findings: It seems it doesn’t happen with the Android app or the web app IF when I open them, they don’t open on the Now Playing screen. (For example, they open on the Queue screen. Then I go to Now Playing, and then click on the album art it doesn’t freeze or crash.) But …

Hello @Douglas_L_Smith @David_Mas , Would you kindly record the ADB logs for us? Connect your PC to Android phone and install ADB (instructions are here (all platforms)). Then: Type adb shell in terminal Type logcat v (ref: Logcat command-line tool | Android Studio | Android Developers ) Repr…

Will do Vadim but allow me a couple of days if you would. I need to find the time and hopefully won’t need help. Thanks

Hello @Douglas_L_Smith , No worries, please just let us know you’ve had a chance to provide the tests from that result and we can pick this back up again!

Okay, will try to complete tommorrow and let you know.

Hello @Douglas_L_Smith Thank you for the update. Please keep us posted on the progress.

Vadim, I was able to install ADB on my PC, allowed debugging on my Android. I got to the point where I see my Android device number in Terminal. But when I type “adb shell” in Terminal it does not recognize this command. (name of cmdlet, function, script file, etc.) So not sure how to proceed.

Hey @Douglas_L_Smith , Thanks for the update - Let’s go step-by-step to fix it: Open Command Prompt (not PowerShell) — this is important. Press Win + R, type cmd, hit Enter. In that Command Prompt, type: adb version If you get a version output like: Android Debug Bridge version 1.0.41 Version x.…

Benjamin, it seems my path is D:\Debugging Tools\platform-tools. (My C drive has very little memory left so had to create a folder on my D drive.) So when I open Terminal in this folder, it opens Windows PowerShell. If I type “./adb devices” it list my Device. Then if I type “adb shell” it says it …

Roon Labs Community

Roon Remote app freezing and closure when accessing album art (ref#6U83PC)

Support