Roon Remote app on iPhone and iPad unable to connect to Roon Core

[Grant_Johnson]

Core Machine (Operating system/System info/Roon build number)

Mac OS 10.15.7 Roon Version 1.8 (Build 753)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Linksys Velop WHW03v2 WiFi

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Bricasti M3 - WiFi

Description Of Issue

Roon Remote apps on iPhone and iPad unable to connect to Roon Core
iPhone - iOS 14.5 Roon 1.8
iPad - iOS 14.4 Roon 1.8

[dylan (Dylan Caudill)]

Hi @Grant_Johnson ,

Does everything work okay when using the Mac Core directly?

Does the Core show up on the iOS devices at all? Can you share a screenshot of what you see when you open the app?

Any change if you reboot the Core?

[Grant_Johnson]

Does everything work okay when using the Mac Core directly?
Yes

Does the Core show up on the iOS devices at all?
Not always. Below is screenshot from iPhone while iPad app is connected to Core.

Can you share a screenshot of what you see when you open the app?

Any change if you reboot the Core?
Yes. Restarted the Mac. Rebooted the Core. iPhone app or iPad app connect to the Core, but both iPhone and iPad apps will not connect at the same time.

[Grant_Johnson]

iPhone app back to not connecting to Core.

The app recognizes Core, but cannot connect.

[tLea (Tracy Lea)]

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[dylan (Dylan Caudill)]

Hi @Grant_Johnson

If you click Need Help and enter the IP address of the Core is there any change?