Roon Remote cannot connect to Roon Core

Roon Core Machine

QNAP TVS-871T i7-4790S @3.2GHz (4 Core/8 Thread) 16GB RAM FW Build 20210726
Roon Database installed on SSD on USB3
Roon server Status: Running
version: 1.8 (build. 814) stable
QPKG-version: 2021-05-18

Networking Gear & Setup Details

Meraki MX64/Meraki 320SP/MR34

Connected Audio Devices

NAD M10 via ethernet
SONOS via ethernet
iOS Devices (wifi)

Library Size

Streaming Services only no stored songs.

Description of Issue

Have had Roon installed for more than a year and has been working successfully. I came back from vacation and now none of my devices can properly connect to Roon Core. From my iPhone the core appears but after I try and connect the Roon logo just permanently cycles and it never does.

It could be this…

Hi @Adam_Stockwell

Can you try this:

  • Exit out of Roon/Roon Server
  • Navigate to your Roon Database Location - Database\Registry\Core
  • Locate your tidal_account file and delete it
  • Try to start Roon again

Hi Dylan,

I deleted the tidal_account file but it didn’t resolve the problem. Instead I have deleted the Roon Core App and reformatted the SSD Drive then reinstalled the app. This resolved my problem.

Worked for me. When the permanent solution is expected?