Roon remote cannot find Roon server (ref#FW8SWV)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Linux Server* (Ubuntu, Fedora, ArcLinux...)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Roon remote cannot find roon server

Describe your network setup

Ethernet cable from modem to Antipodes server.

2

This error 42125 and 42127 seems to be typically related to Antivirus software, apparently often Norton 360 but also others. Is your screenshot showing an Antivirus scan?

3

Yes,

A Norton 360 scan. I just found it odd that it shows the Roon Zip archive corrupted. I didn’t know if this is at all related to my problem.

4

I don’t know but it might be. I don’t want to alarm you but e.g. the first Google search result says:

„Error 42125 indicates that a ZIP archive is corrupted. On Windows 11, this often appears during antivirus or system scans when the scanner encounters a damaged ZIP file.“

If so, not only your Roon is affected but also your Quickbooks, and in this case may indicate wider disk corruption.

On the other hand, maybe it’s nothing and just crappy security software doing stupid things as it often does.

You could reach out to Norton and look in their help pages to find out whether your should be concerned about this scan result.

I’d reinstall Roon on the Windows machine and see if this changes anything

5

Hi @Andrew_Boettcher,

As @Suedkiez noted, the several corruption traces may point to a deeper issue, so we would suggest running a Disk Check on the device. We also noticed that you mentioned running an Antipodes server, but our diagnostics do not show any server active for your account.

It is possible that your Antipodes was affected by a new minimum system requirements change, so I would also suggest checking the article here for more details. Please report back after the Disk Check, and we can take it from there.

6

Hi @Andrew_Boettcher,

Just checking in on this. Were you able to run the Disk Check on the device and see whether those corruption traces still show up? We also noticed the Antipodes server mention, but our diagnostics are not showing any active server on your account, so it would help to know whether that machine is still in use and, if so, whether it may have run into the newer minimum system requirements. If you have any updates after the Disk Check, let us know and we can take it from there.

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