Core Machine (Operating system/System info/Roon build number)
NUC i3 ROCK 186
Roon Server Version 1.7 (build 536)
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Asus RT-AC5300
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
WiFi connected iOS 13.4.1 iPhone 11 Pro
WiFi connected macOS MacBook Pro 10.15.4
Description Of Issue
Roon Remote was working well until I woke this morning- can’t find core (“Waiting for remote core”)
My core is visible via it’s web config page, SMB sharing works, rebooted it 3x
dylan
(Dylan Caudill)
April 22, 2020, 2:07pm
2
Hi @Eric_Zelman ,
Would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link ?
Thanks!
dylan
(Dylan Caudill)
April 22, 2020, 2:34pm
4
Hi @Eric_Zelman ,
Please see see our latest update on this here:
Our team has identified an issue on the latest update that can impact a small number of our customers’ ability to connect to their Core machine from remotes. Our team is currently working to resolve as soon as possible and we’ll be sure to keep everyone updated here.
Thanks,
The Roon Support Team
dylan
(Dylan Caudill)
April 22, 2020, 3:19pm
6
Hi @Eric_Zelman ,
We’ve posted another update here:
Update
Our team has resolved the issue and things should be working again. If you’re still seeing any issues please restart your Core machine and restart Roon on any remote devices.
Original Post
Our team has identified an issue on the latest update that can impact a small number of our customers’ ability to connect to their Core machine from remotes. Our team is currently working to resolve as soon as possible and we’ll be sure to keep everyone updated here.
Thanks,
The Roon Support Team
This should be resolved now. You might need to restart your Core and restart Roon on your remote devices, but after that things should be working for you. If you’re still running into any issues please let us know!
Thanks! Sheerly from curiosity- I assume that the ROCK gets updates (such as what you just did) pushed to it?
dylan
(Dylan Caudill)
April 22, 2020, 3:27pm
8
Hi @Eric_Zelman ,
You can read about how our updates work here: https://kb.roonlabs.com/Updating
There are settings that you can adjust to determine what updates download automatically. In this specific case, though, it was a change on our server side.
system
(system)
Closed
April 22, 2021, 3:28pm
9
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