Hello,
Roon remote on my cellphone can’t find the Roon Core. It was working fine until this week. I uninstalled both Roon Core and Remote and try again but it stuck at “Connecting”.
Any help is appreciated!
Hey @teddy_tran, to receive appropriate help, it would be really helpful if you could complete the template provided below.
You can copy and paste it in your reply.
Please be sure to include details of your core, network, storage location of your media files, and any messages displayed by Roon.
Including these details in your first post helps resolve your issues faster.
Thank you.
Include your operating system and machine info (Model, CPU, RAM).
Your networking gear (model of routers/switches/etc), connection types (Wifi/Ethernet), and any firewalls, antivirus, or VPN software.
Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.
Tell us how large your music library is, eg. “30,000 tracks”.
Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!
Any help please?
Hey @teddy_tran,
Ben with the support team here, thanks for your patience while our team continues to work through each thread. Digging right into your issue, I’m not able to see your core device online to enable diagnostics. If possible, could you please reproduce the issue and use the directions found here and send over a set of logs to our File Uploader?
I’ll be on standby for a status update, thanks! 
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