· I'm having trouble connecting to Roon
· Something else
· None of the above
· Other
Roon remote can’t find roon core using I phone 16 pro iOS 18.2 and MacBook Pro - been running this system for years and now this issue.
Not at home so later will let you know router etc MacBook Pro usb into dcs Bartok
It looks like your phone is on cellular not your internal network where the RoonServer is located.
Thanks Dan
Really appreciate your response
I took this screen shot when in the car as it gave same image and message but I can assure you I’m on same WiFi network as MacBook and roon Bartok so unfortunately still same problem remains
Ej
So looks l like my ip address on I phone. And ip v4 address on MacBook slightly different
Can anyone help with how I might change them or bring them into the same IP address, please?
Thanks
IP addresses on the same network (such as your home network) have to be different for each device. Duplicate addresses are a strong no-go. Same problem if your neighbour would have the very same postal address like you. Hard to have a parcel delivered correctly.
What happens if you click Select a different core? And is your Roon up to date? The “Core” name was retired months ago. It is possible “core” still remains visible in some places, but I believe this error screen should now say “Roon Server” as in this screenshot (stolen from the following post)
Since the latest Roon Remote and iOS updates were installed, there is now consistently a delay when the Roon app is opened/refreshed, as it attempts to connect to the Roon Server. It eventually connects after 5-10 seconds. No network or app settings have been changed. Up until the latest updates, the Roon app always connected to server instantly.
Please see attached screenshot.
@GSpot it would be good if you click here → Support and then the Get Help button to open your own support topic. Your issue may have the same symptom but it does not necessarily have to have the same cause. It will be easier for official support if the threads are separate.
@Suedkiez: But shouldn’t we respond to Support threads when we have the same (recent) symptoms? Why should I create a separate one?
The default that’s always recommended by the moderators is to open separate ones. This also gathers additional information about your environment.
It gets very confusing to work on more than one issue in one thread, for the users as well.
It usually makes sense to post in the same existing thread if there is a specific new bug that suddenly appears with a more or less obvious behavior, but your symptom is both very common and extremely generic as it occurs with a wide range of causes, typically network problems that are unique to each user’s environment.
Roon staff can always merge posts into one thread if they decide that users really do experience the same problem.
As long as the first three number groups match then they are on the same subnet. The last number needs to be unique in a subnet or you have a conflict if two (or more) devices have the same address.
But, you don’t. The OP cannot connect at all, and according to you, you can connect but just have a slight delay.
Ok – apologies – I’ll start a new thread.
Hi @eric_johnstone,
Thanks for writing in to ask us about this issue. Are you still having problems connecting your remotes to your server?
Yes Daniel
Unable to access roon for two weeks now
Super frustrating.
Thanks to others here for comments / suggestions
Eric
Hello Daniel - thanks to others for responses
Honestly it’s difficult to bring to mind another product or service which, when the product is not fit for purpose - basically doesn’t work, then the consumer has to wait often weeks for some form of solution and mine doesn’t even feel close.
I’ve been roon subscriber for many years but feel like this is the end of the road for me.
Direct into my dcS Bartok with Tidal and Qobuz is so much more efficient, user friendly and without regular problems
Daniel were you considering replying to my query anything soon ?
FYI, sipport doesn’t work on weekends, so Daniel won’t see your comments until tomorrow if he is working.
You mentioned the IP addresses were different and 3 days ago I discussed how and what parts should be the same, are the 1st three number groups identical, they should be.
Yes. Dan
Thanks again for your contribution - 1st three number groups identical, as you said.
Eric
Anyone from roon staff technical support available to help
Such a poor poor poor customer support experience
I am getting so tired and annoyed by lowest grade customer support
It’s annoying having to read on other threads/ forums that Roon support is understaffed… That’s not a problem a user should nee to worry about. A paying subscriber-customer who is offered support as part of his service deal should expect decent support performance, but that is clearly not the case with Roon.
Looking back There are too many very old open issues which simply don’t get addressed at all. They stay eternally open, with no feedback to users, who will never know if those issues will be addressed at some point in time, and hopefully sooner than later.
I have tried very hard to keep a positive outlook about Roon, its pros and cons, its accomplishments and its failures, but lately I feel that this is impossible to maintain. I feel that too many users are being let down by the company, that Roonlabs apparently don’t care anymore. It’s everybody’s guess why this may seem to be so, and I will abstain from speculation. But clearly, I am super disillusioned/disappointed in Roon. I wonder how many subscribers simply give up and leave ?