# Roon Remote chronic freeze issue. Must reboot app to unfreeze app **URL:** \ **Category:** Apple iPad and iPhone\ **Created:** [January 12, 2024, 5:31pm UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031 "2024-01-12T17:31:54Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Michael\_Long](https://community.roonlabs.com/letter_avatar/michael_long/32/5_5575768a8748004e209b776fc1b2916d.png) [@Michael\_Long](https://community.roonlabs.com/u/Michael_Long)\ **Post date:** [January 12, 2024, 5:31pm UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/1 "2024-01-12T17:31:54Z")
Roon Remote app chronically freezing on iPad, only recovery is to reboot app. Seems to happen after long iPad sleep. Roon Remote 2.0 (build 1357) running on iPad 6th Gen, OS Ver 17.2, 32 GB storage, Avail: 15.35 GB Roon Server 2.0 (build 1359) running on MacMini (late 2014), 2.6 GHZ Dual Core Intel i5, Memory 8GB, OS Monterey 12.7.2, 1TB SSD ---
**Author:** ![anon77144803](https://community.roonlabs.com/letter_avatar/anon77144803/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon77144803](https://community.roonlabs.com/u/anon77144803)\ **Post date:** [January 12, 2024, 7:20pm UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/3 "2024-01-12T19:20:05Z")
This is well known and several support threads about it. No fix as of yet sadly. ---
**Author:** ![Nadeem\_Khan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/nadeem_khan/32/278444_2.png) [@Nadeem\_Khan](https://community.roonlabs.com/u/Nadeem_Khan)\ **Post date:** [January 12, 2024, 7:20pm UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/4 "2024-01-12T19:20:19Z")
> [@iOS - glitches with ui and app stops working after inactivity (iPhone 13, iPad 12, others) \[Investigating\]](https://community.roonlabs.com/t/ios-glitches-with-ui-and-app-stops-working-after-inactivity-iphone-13-ipad-12-others-investigating/256350/49): > > iPhone 13 Pro/ios 17.1.2 Roon v2.0 build 1357 - similar issues as above, inconsistent behaviour once phone goes into Lock Screen / unlocked. Most the time the app shows cached image, unresponsive, needs quitting and restarting. Been like this for approx more than one month. ---
**Author:** ![Michael\_Long](https://community.roonlabs.com/letter_avatar/michael_long/32/5_5575768a8748004e209b776fc1b2916d.png) [@Michael\_Long](https://community.roonlabs.com/u/Michael_Long)\ **Post date:** [January 12, 2024, 8:18pm UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/5 "2024-01-12T20:18:19Z")
Thanks for the update. Until there is a fix I will temporarily change iPad to never sleep/lock, and see if that will make any difference. ---
**Author:** ![Mike\_O\_Neill](https://community.roonlabs.com/user_avatar/community.roonlabs.com/mike_o_neill/32/335505_2.png) [@Mike\_O\_Neill](https://community.roonlabs.com/u/Mike_O_Neill)\ **Post date:** [January 13, 2024, 5:59am UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/6 "2024-01-13T05:59:14Z")
And is getting worse IMHO I use an iPad Pro 12.9, if I stick on just the Roon Remote app its normally OK , use any other app , Roon goes to sleep and needs to e stopped and restarted ---
**Author:** ![anon77144803](https://community.roonlabs.com/letter_avatar/anon77144803/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon77144803](https://community.roonlabs.com/u/anon77144803)\ **Post date:** [January 13, 2024, 11:42am UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/7 "2024-01-13T11:42:13Z")
And of course they have not been able to reproduce it. Which considering it’s affecting a large number of users now and seems to be growing as more start to moan about it as likey fed up with the behaviour as it’s been two months of it, doesn’t help things. There has to be one contributing factor that all affected share, it’s not network or Os for core as users have all sorts of variations here. Possible older Apple gear sbeing affected by iOS updates that’s causing this misbehaviour or some other factor in Roon we all have in common. What that is, is the mystery. ---
**Author:** ![MotoWebmaster](https://community.roonlabs.com/user_avatar/community.roonlabs.com/motowebmaster/32/263499_2.png) [@MotoWebmaster](https://community.roonlabs.com/u/MotoWebmaster)\ **Post date:** [January 13, 2024, 3:53pm UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/8 "2024-01-13T15:53:36Z")
I’m having this problem as well. It’s not consistent, just happens when it decides. Have to kill the app and restart it. 512gb iPhone 14 Pro ---
**Author:** ![RM\_Kamphuis](https://community.roonlabs.com/user_avatar/community.roonlabs.com/rm_kamphuis/32/291346_2.png) [@RM\_Kamphuis](https://community.roonlabs.com/u/RM_Kamphuis)\ **Post date:** [January 13, 2024, 4:09pm UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/9 "2024-01-13T16:09:14Z")
Same on my pixel 7, Android 14. ---
**Author:** ![Samo\_Rus](https://community.roonlabs.com/letter_avatar/samo_rus/32/5_5575768a8748004e209b776fc1b2916d.png) [@Samo\_Rus](https://community.roonlabs.com/u/Samo_Rus)\ **Post date:** [January 13, 2024, 9:21pm UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/10 "2024-01-13T21:21:20Z")
I have been experiencing this problem a lot these days. I use an ipad pro and an iphone 15 with the latest software version. Roon crashes in a way that I can no longer select music on the app, nor can I stop playing music or jump between songs. It simply ‘‘freezes’’. When I restart my iphone or ipad, roon works normally for a while, but then it crashes again. I have also tried deleting the app and reloading it. Even after that the problem recurs. My internet network is strong and stable. All other applications work perfectly. The matter is becoming unacceptable to me. Namely, to avoid any problems, I bought a roon nucleus as a core for this very reason. However, I am now experiencing considerable disappointment. I think that roon should have made every effort to make roon work flawlessly on ios. That is why we are paying for the service. I am asking roon team for feedback if there are any solutions in sight regarding this issue. ---
**Author:** ![Mike\_O\_Neill](https://community.roonlabs.com/user_avatar/community.roonlabs.com/mike_o_neill/32/335505_2.png) [@Mike\_O\_Neill](https://community.roonlabs.com/u/Mike_O_Neill)\ **Post date:** [January 14, 2024, 6:05am UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/11 "2024-01-14T06:05:10Z")
I am not sure you need to go as far as restarting the phone , I just kill the app and restart the app that works until the next time I lose focus and use another app Certainly quicker than a restart. Mine is an iPad Pro 12.9 ---
**Author:** ![Samo\_Rus](https://community.roonlabs.com/letter_avatar/samo_rus/32/5_5575768a8748004e209b776fc1b2916d.png) [@Samo\_Rus](https://community.roonlabs.com/u/Samo_Rus)\ **Post date:** [January 14, 2024, 9:47am UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/12 "2024-01-14T09:47:18Z")
In my case I need to reboot iphone, ipad or my router. Only this helps for a while. I will wait until the end of the year when my free subscription ends. If the problems will still occur I will cancel roon. It maybe one of the most sophisticated softwares for music but his use with ios is just terrible. I payed 1800 euros for nucleus and I expected that it will work flawlessly. ---
**Author:** ![Womaz](https://community.roonlabs.com/user_avatar/community.roonlabs.com/womaz/32/49209_2.png) [@Womaz](https://community.roonlabs.com/u/Womaz)\ **Post date:** [January 14, 2024, 10:04am UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/13 "2024-01-14T10:04:21Z")
I have been having this issue for about 8 weeks now. It’s that bad that I am looking at buying another streamer to use Tidal, and I am a roon lifer. It’s the same for me killing the app or shutting down the iPad works …….but only for a short while This is affecting a lot of users now. I was going to post a thread asking for support to look at this , but there is little point as other threads are unanswered. WHEN ARE ROON GOING TO COMMUNICATE WITH US ---
**Author:** ![Mike\_O\_Neill](https://community.roonlabs.com/user_avatar/community.roonlabs.com/mike_o_neill/32/335505_2.png) [@Mike\_O\_Neill](https://community.roonlabs.com/u/Mike_O_Neill)\ **Post date:** [January 14, 2024, 11:07am UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/14 "2024-01-14T11:07:47Z")
In fairness it’s the iOS app that seems to be at fault , the Server - End Point transfer is flawless It’s not excusable though !! I am polishing up my JRiver fall back library ! ---
**Author:** ![ragwo](https://community.roonlabs.com/user_avatar/community.roonlabs.com/ragwo/32/169094_2.png) [@ragwo](https://community.roonlabs.com/u/ragwo)\ **Post date:** [January 14, 2024, 11:54am UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/15 "2024-01-14T11:54:37Z")
I can’t recall having this problem before, but in the last couple of days the Roon app has been freezing frequently. Pixel 7 Pro, Android 14. ---
**Author:** ![Stefan\_Mauron](https://community.roonlabs.com/user_avatar/community.roonlabs.com/stefan_mauron/32/111999_2.png) [@Stefan\_Mauron](https://community.roonlabs.com/u/Stefan_Mauron)\ **Post date:** [January 14, 2024, 12:34pm UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/18 "2024-01-14T12:34:17Z")
it seems, other apps are suffering the same: [https://discussions.apple.com/thread/255147941?sortBy=best](https://discussions.apple.com/thread/255147941?sortBy=best) ---
**Author:** ![anon77144803](https://community.roonlabs.com/letter_avatar/anon77144803/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon77144803](https://community.roonlabs.com/u/anon77144803)\ **Post date:** [January 14, 2024, 1:03pm UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/19 "2024-01-14T13:03:15Z")
They go on about touch not working which is isn’t the same thing. Touch screen works fine it’s just lost all network connection back to the core the app actually hasn’t crashed per se as you can navigate any cache content. Play menu stuff pops you can change zone in the app what it doesn’t do is actually change anything other than in the iOS app nor send any play commands etc. Also I believe not all users that have had this are on iOS17, also doesn’t explain why it’s not affecting all users. But could be a contributing factor. Not had it occur on any other apps. ---
**Author:** ![Suedkiez](https://community.roonlabs.com/user_avatar/community.roonlabs.com/suedkiez/32/107321_2.png) [@Suedkiez](https://community.roonlabs.com/u/Suedkiez)\ **Post date:** [January 14, 2024, 1:16pm UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/20 "2024-01-14T13:16:12Z")
> [@Womaz](#): > > WHEN ARE ROON GOING TO COMMUNICATE WITH US Not ideal if there is a response in one thread of many, but they did in the „ticket in“ one: > [@Roon Remote Greyed-Out Artwork and/or Hanging on Albums/Artist, Pages \[Fix Released, Verifying\]](https://community.roonlabs.com/t/issues-with-roon-remote-2-0-25-26-ticket-in/255913/146): > > It’s pretty bad. My iPhone Roon app seems to be unable to establish a connection with the server if the screen times off or I leave Roon (switch apps to Safari for example) for a few minutes it loses the connection with the server and I have to quit the app and restart it. This happens every time. My Mac is much better at maintaining the connection. For the last year I’ve never had these issues, this is a recent regression. ---
**Author:** ![peteAllen](https://community.roonlabs.com/user_avatar/community.roonlabs.com/peteallen/32/39057_2.png) [@peteAllen](https://community.roonlabs.com/u/peteAllen)\ **Post date:** [January 14, 2024, 3:56pm UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/21 "2024-01-14T15:56:15Z")
I’ve had this problem a lot on my iPhone, even after closing the app for a few seconds. More recently it has got worse where even after closing and reopening the app, it is still stuck on the same page. I had to uninstall and reinstall the whole app just to get beyond this ---
**Author:** ![anon77144803](https://community.roonlabs.com/letter_avatar/anon77144803/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon77144803](https://community.roonlabs.com/u/anon77144803)\ **Post date:** [January 14, 2024, 5:28pm UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/22 "2024-01-14T17:28:17Z")
Didn’t get any notification of this from support on my ticket which is the same issue. As far as I knew they had not been able to replicate it. This is a reason this support model needs revamping and Roons comms need vastly improving. ---
**Author:** ![Suedkiez](https://community.roonlabs.com/user_avatar/community.roonlabs.com/suedkiez/32/107321_2.png) [@Suedkiez](https://community.roonlabs.com/u/Suedkiez)\ **Post date:** [January 14, 2024, 5:33pm UTC](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031/23 "2024-01-14T17:33:48Z")
Yeah, it’s a problem that on the one hand they prefer separate threads (which typically makes sense at least as long as a new issue is still mysterious) but then can’t notify each one of 50 threads separately. [Next page](https://community.roonlabs.com/t/roon-remote-chronic-freeze-issue-must-reboot-app-to-unfreeze-app/262031.md?page=2)