Roon Remote constantly crashing on iPhone 8

[Stephan_Lachmuth]

Core Machine (Operating system/System info/Roon build number)

Intel NUC i7, Ubuntu Server 20.04, Roon 1.7 (610)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

AVM FritzBox 7490, WiFi for iPhone, LAN for Core

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

3x SONOS Play:3
1x SONOS Port

Description Of Issue

The iOS App is constantly crashing on my iPhone. At first I thought it was only happening when I scroll though my collection (Album view, bookmark with filters on Genres, Tags). But as I wanted to look at the system info to write this post, the app crashed twice (doing nothing but looking at the system info!)

The device is an iPhone 8 64GB with iOS 13.6.

I also noticed that the device is getting warm around the camera - I don’t know what system part of the iPhone is located there (CPU?).

On my old iPad Mini with iOS 12.4.5 I have no problems at all.

I have 11 days left on my trial and until now all looked perfect with Roon. Please help me to solve this.

[davidh (JimmyTwoTimes)]

delete the app on the iphone ,restart the iphone. Reinstall the roon app .

[Stephan_Lachmuth]

As a software developer I smiled at this “have you tried turning it on and off again” answer but tried it nonetheless.

I tested for some minutes now and it really does seem that it helped!

If the crashing will start again I will post it here.

Thanks
Stephan

[davidh (JimmyTwoTimes)]

I have an iphone xs max and since the last Roon update the app has been hanging and has been much slower than normal. I reinstalled the app and now its back to normal. Fast.

That’s why I suggested it.

[noris]

Hi @Stephan_Lachmuth,

Thanks for letting us know that the Roon app reinstall resolved this issue!
If you run into any other difficulties, just let us know!