Roon Remote iOS crashes

[Eric_Zelman]

Core Machine (Operating system/System info/Roon build number)

ROCK 1.7 v537

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Asus RT-AC5300
ROCK (Nucleus i3 8GB RAM) USB storage

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
iPhone 11 Pro
iOS 13.4.1
Roon Remote 1.700537

Description Of Issue
After being stable for a day or two the iOS Roon Remote app crashes after about 30-60s after being opened. Removed app, reinstalled, no change

Latest macOS Roon Remote is stable

[dylan (Dylan Caudill)]

Hi @Eric_Zelman,

As a test, can you try using the device in Airplane mode? Does the same issue occur?

[Eric_Zelman]

After deleting the app, rebooting the Core, restarting the iPhone things got better but the issue returned tonight. Airplane mode was no help. Interestingly the crash leaves the app running just not in the foreground

[noris]

Hi @Eric_Zelman,

Can you please use these instruction to access your iPhone debug logs, reproduce the issue while the logging is running and upload the logs to a shared Dropbox / Google Drive / Send.firefox.com link?

How to View Your iPhone's Debug Log/Console

[Eric_Zelman]

Hi @noris here’s the logs from the previous occurrence- https://www.dropbox.com/s/ok6yf4jvntimopt/Roon%20Crash%20iOS.zip?dl=0

[noris]

Hi @Eric_Zelman,

Thanks for sending these logs over! It looks like there is some useful information here, so let me get these over to QA for further review. It may take a bit of time for this to reach their queue, but once it does I will reach out once more, thanks!

[Eric_Zelman]

Hi- due to an unrelated issue I reinstalled iOS and the issue seems to have resolved itself. I’ll definitely let you know if it comes back.

[noris]

Thanks for the update @Eric_Zelman! As I mentioned in the other thread you replied to, if this issue re-occurs please do send us iOS console logs:

Remote on iOS iPhone XS crashes a lot

Hi @jmvdv, I know it’s been a while since we spoke about this issue, but has there been any change to this behavior with the new release in Roon? We have been internally discussing iOS crashes and in at least one of the reports, we’re seeing the iOS device run out of RAM resources. If this behavior is still ongoing, I was wondering if it could be possible for you to access your iOS console logs, reproduce this issue and send us a set? Thank you!

Thanks!