Roon remote is out of order

Roon Core Machine

Windows 11
Roon Version 2.0 (build 1128) production (64 bits)

Networking Gear & Setup Details

Roon Core via Ethernet

Apple remote via Wifi

Connected Audio Devices

Marantz HD-DAC1 via USB

Number of Tracks in Library

98000 Tracks (Flac)

Description of Issue

Remote on iPhone 12 and iPad 4 does not function anymore since the last update.

Roon OK on PC

Roon ARC seems OK

Problem is only with remote.

Screen of the iPhone is freezed with hereunder mention :

“Choose your Roon Core”
“Looking for your Roon Core”
“Make sure your Roon Core is powered on”

Of course my Roon Core is on …

Does not understand why they are out of order now.

No problem before.

Thanks in advance

Did you check the app store for Roon Remote updates for your devices? Those need updates to work with the 2.0 core.

I have deleted the Roon app and downloaded one more time.
Without any success.

I have an issue with my remote for iPhone as well, but it started after the IOS 16 update last week and that was with Roon 1.8.
After the Roon 2.0 update, it still will not connect to the core

All of my other IOS devices that are on IOS 15.X connect fine.

I have an other iPhone always in iOS 15
It still the same mess.
Looking for your Roon Core …

Is somebody from Roon support could have a look on this problem.
It seems that I am not alone to have this problem of iPhone/iPad remote not recognized by the system. .
I have paid for a lifetime license so I want something which functions perfectly.
It was the case before this cursed update 2.0

3 posts were split to a new topic: Roon remotes not functioning with Core 2.0

Hey @Thg6276

Thank you for your patience while we’ve diligently worked to reach every request for support with port forwarding and Roon 2.0.

After taking a look at your account, I see you’ve been able to get Roon 2.0 across all your devices. Please let me know if you’re still experiencing issues here :+1:


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