I’m so sorry to hear about the trouble… . We’d love to help.
To make sure I’m not missing anything, your Roon Core is the SonicOrbiter and you’re using a MacBook Pro as a remote to control it. Your Mac no longer connects to the Roon Core? Do you have any other device you use as a remote (a tablet, a phone or a different laptop/PC)? Does that work?
Your understanding is correct. I have remotes on the MacBook, an ipad4 and and iPhone 5s (I kno wI’m a Neanderthal). None can connect. Thanks for the quick attention.
No change in the wifi configuration. The Sonictransporter is at 192.168.50.4, the Asus RT AX88U router/wifi is 192.168.50.1 so presumably that is accurate. Apparently what changed from when it was working to when it was not is that when at first I lost connection I assumed it was due to a home power loss (nothing new and it is connected to a UPS. Andrew at SmallComputer did a diagnostic and apparently I was sending Roon backups to the ST which over all the time I had it overloaded the OS. So he cleaned that up, I upgraded the ST OS to the latest version but still can’t connect. Everything else on the network (HDs, MacBook, iPad, printer, etc) is connected and working.
I tried looking at the settings for Roon, but I’m on the “Waiting for remote core” screen and nothing comes up. This is the case across all three remotes (MacPro, iPad, iPhone). I’ve rebooted everything several times, but nothing changes.
Just a fellow SonicTransporter user here.
While you await feedback from Roon support, I wonder:
can you access its web interface at 192.168.50.4 ? If so,
is the Roon service running? (Under Apps - Roon Server)
have you tried to stop and restart the Roon Server?
have you tried to reboot the SonicTransporter (System - Reboot)
From your post I understand you tried all that, but very occasionally after a software update or significant configuration change, I have had to trigger more than one boot cycle to get it into a stable state and make Roon Server and everything else visible on the network.
If you already tried the above, please ignore.
Hope you get it sorted soon!
Still haven’t been able to connect despite multiple reboots to try just for the hell of it. Since I can’t seem to see my Roon preferences (shouldn’t I be able to, even if I can’t connect?) to the core, I’m wondering if I should try Select a Different Core and try to reconnect (meaning I’m not selecting a new core, just connecting to the same one). I’m a little hesitant to do that, see as how there’s a warning about accessing your music, though I’m not sure what that exactly means. @support
Thanks for your patience here while your case reached our queue!
Yes, you can click on this button without issue, it takes you back to the select your Core screen, but if the SonicTransporter is not on or there is an issue with the connection, the Core still may not show up.
Can you please verify these two aspects and share a screenshot of the settings there? You should check the SonicTransporter to make sure it’s running in the SonicTransporter Web Interface:
The ST is running (though it’s at .16 and not .4 if that makes a difference. Also, it shows up on Finder and is connected to my network. I also restarted the server (I’ve done this several times) and ran the diagnostic (see below). I went ahead and clicked the button to select my Roon Core, but it hangs up saying “Looking for Roon Core” without finding anything. @noris
Just a quick update. I’ve clicked the Look for Roon Core button and it still isn’t finding it. Rebooted ST and MacBook several times to no avail.@norris
Thanks for sending that screenshot. Based on the screenshot, it doesn’t appear that RoonServer is starting up properly, do you have any backups of your Roon database?
I suspect that the quickest way to get up and running again would be to clear out the current database, make sure it boots properly on the fresh database and restore from a backup.
If you don’t want to perform this clear/restore procedure, then the next suggestion would be to show those screenshots to SmallGreenComputer support staff and inquire as to why RoonServer doesn’t appear to be booting properly.
. We’d love to help.
