Roon Remote on laptop not showing under Audio despite other devices being visible (ref#IYAQ94)

[Paul_Monticciolo]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see something else

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Windows*

Select any of the following components that are present in your local network setup

· *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· None of the above

Describe the issue

I have Roon server on my desktop on my main desktop PC and Roon Remote running on my laptop. This morning my laptop stopped showing up under Audio but all my other devices such as TVs, NAD M17, Bluesound Node ICON, show up and are accessable via Room on my PCs and IOS devices. I've rebooted both PCs, reset my Router, and still Roon can't see my laptop (this has not happened for over 5 years since i bought the laptop). I have picture of Audio and About that i will try to attach.

Describe your network setup

Xfinity router/modem

[benjamin]

Hey @Paul_Monticciolo,

Thanks for taking the time to write in and share your report - it’s good to see you on the community again!

As a first step in troubleshooting - I’d double check your PC firewall rules on both machines. An easy test for this is to temporarily disable your firewall and see if you’re able to re-gain connection.

Here’s more info on firewall exceptions for Roon and Roon Server :

FAQ: Adding Roon as a Firewall Exception

In addition to this, let’s also refresh your RAATServer database on the issue PC remote:

You can generate a new RAATServer instance on your device by following these instructions, but please be aware that this will reset your Roon Settings → Audio Tab to factory settings and I would advise making a backup of any custom DSP settings you have:

• Create a Backup of your current Roon database
• Exit out of Roon
• Navigate to your Roon’s Database Location
• Find the folder that says “RAATServer”
• Rename the “RAATServer” folder to “RAATServer_old”
• Restart the Roon App to generate a new RAATServer folder

Let me know if any of the above helps! Thank you

[Paul_Monticciolo]

Hi Benjamin,
Thanks for the suggestions. I use Norton on both my laptop and desktop with the latter hosting Roon Server. All the Roon services were allowed. I did a reboot of my laptop earlier this afternoon. The Norton program asked me to put the laptop (connected via wifi) onto a private network setting. I stepped away for about an hour and then noticed that the Roon remote running on my laptop showed “This PC” and all its potential connections. I am now streaming music over my network to the KEF speakers through Roon rendering. Let me see if i can attach screen shots. Let’s monitor this for a few days and see what happens. Thanks Paul