Roon Remote on Mac Mini doesn't start

Support
1

Core Machine (Operating system/System info/Roon build number)
Roon Core on QNAP TVS-672XT
Mac Mini (Catalina 10.15.5/ 32gb i7 6core/ latest Roon)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Description Of Issue
Roon application doesn’t start on my Mac. The Roon bridge is actually running well.
I would like to control Roon also by mac. Remote on iPad works well.

2

What errors, if any, do you get?

3

Any error, just roon appear one second in process list of activity report and than disappear

4

If you stopped Roonbridge first, does Roon then start?

5

No, first that I tried, I restart mac mini without bridge and than launched roon but same issue. I thought, because I already have roon core running on nas and roon application has inside core as well… maybe conflicts?

6

When you install Roon on the mac mini, if there is a core already on the network, you should choose the option to attach to that core.

So try uninstalling Roon on the mini and then re-installing it. (keeping RoonBridge shut down the entire time)

7

reinstalled and launched with nas (core) shutted down and no roon bridge.
Same issue

8

If I login my mac as guest user it start regularly.
I login again as admin with a minimum sw running but nothing, it doesn’t start.

10

Hi @Filippo_De_Maio,

Can you please use these instructions to access your Roon Mac logs and send me a copy? Note, please access the Roon logs under the “Roon” folder on your Mac, not the QNAP logs:

OS X Core

You can find your Roon folder (or RoonServer folder) by following these steps:

  1. Open Finder and click Go in the top bar
  2. Hold down the Option key (or Alt)(⌥) to unhide the Library folder
  3. Click the Library folder
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[https://www.dropbox.com/s/n3fahudx6uzqwnl/filippodemaio%40gmail.com_Logs.zip?dl=0]

Thanks Noris!

13

Hi @Filippo_De_Maio,

Thanks for sending that log over! I’m not noticing much there, so I suggest we do a full reinstall of Roon to see if this helps. Can you please:

  • Exit out of Roon
  • Navigate to your Roon’s Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
14

Hi Noris,
Your last suggestion was succesful! Thank you!
Unfortunately I have now only 4 days left to evaluate roon… :slightly_frowning_face:

1 Like
15

@accounts an extension possible?

16

Hi @Filippo_De_Maio,

Glad to hear that my instructions helped resolve the issue!
I will follow up via private message regarding the trial.

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