Roon Remote slow on Windows 11 Touchscreen (ref#P0SRJC)

Support
1

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· The app takes a long time to respond to commands

Please try to reboot your Roon Server

· Yes, rebooting helps, but the issue returns after some time

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· Issue happens only on one remote while others work as expected

Please try to restart your Roon Remote (controller) app

· No, the issue is still the same even after a restart

What is the operating system of your Roon Remote (controller)?

· Windows

Reinstall Windows/MacOS Roon Remote App

· No, I am still having the issue even after reinstalling

Router Domain Name System (DNS) change

· I was able to change my router's DNS servers but it did not help

What is the operating system of your Roon Server host machine?

· Nucleus

Which model Nucleus do you have?

· Nucleus One

Timestamp of issue occurrences

· All the time

Describe the issue

I have a several devices running Roon Remote in my setup. The iPhones, Android tablets and MacOS remotes work great. However, my main remote is a Windows 11 Touchscreen that sits stationary in our living room. Roon is the only app that runs on the machine, but the Roon home screen takes a very long time to load and the search process is painfully slow. Is this a windows problem, or a problem with my windows machine?

Describe your network setup

UniFi network setup. Roon devices are all wired. ISP is metronet.

2

Hello @Todd_Block

Thank you for reaching Roon support.

Requests from that PC to your Nucleus are timing out. We logged 70 of these, 65 of them on 18 August, spread through the afternoon and evening. That is what a slow home screen and a crawling search look like from our side: the app waiting on answers that do not arrive. We also measured the interface itself and the drawing keeps up fine, so this is not the PC struggling to render.

Two questions, both quick:

On 7 August, Roon’s audio component on that PC tried to reach our servers four times and got back a response that no web server produces. That usually means something is intercepting the connection. So what security software is on that machine beyond Windows Defender? If there is any, please add Roon to its exclusions, or switch it off for an hour and tell us whether it feels different.

And what does that PC’s network cable plug into, the main UniFi switch or something in between?

3

Thanks for getting back to me.

I’m not running any additional security on that particular machine.

And yes, the pc is plugged directly into my UniFi switch. Roughly 55ft of cable between the two.

4

Would the PC being asleep have anything to do with it?

5

Hey @Todd_Block

Yes, sleep can be part of this. Do you notice the issue only when the machine wakes up, and does it stabilize after some time?

6

This thread will be closing soon due to inactivity. Please reach out here if you require additional support moving forward and our team will promptly reactivate the conversation. Thank you!