Roon remote unable to connect to Nucleus on the network (ref#MVQTQX)

Support Nucleus Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

My Nucleus is connected and visible on the network but any Roon remote I use will not connect.

Describe your network setup

Router is a Luxul Epic 5 and I am using AT&T Fiber for my ISP. I have 3 access points in the house and everything else is running fine.

2

What happens exactly when you touch the Connect button?

3

It goes to the next page with the Roon symbol in the middle of the page moving like its trying to connect but just stays on that page. I have tried to disconnect and reconnect my Nucleus along with uninstalling my Roon remote from my phone and reinstalling it. Nothing.

4

And how long do you wait before killing the Roon client? Depending on the size and complexity of your library, it can take several minutes on first startup before everything is ready…

5

I have let it run for an hour before and no connect. It just started doing this over the past couple weeks. I have always been able to connect within 30 seconds.

6

Hi @george1,
Thanks for writing in to ask us about this issue. I activated some diagnostics on your account and I’m seeing indications that you have some database corruption going on. This article will explain a bit more about what’s going on and what you can do.

7

Thanks for this Daniel! I am now back up and running. Question, how does the new Nucleus One compare to my current Nucleus? Is it worth getting or should I stick with my current Nucleus?

8

Hi @george1,

The Nucleus One is based on more current architecture than the original Nucleus. If you pose this same question in Roon Software Discussion, users will happily provide their recommendations.

However, with corruption in your database, be sure to follow the steps presented in the guide shared above to prevent ongoing issues with your library.