Roon Remote unable to find Roon Server post-update (ref#XEQ4I3)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Prebuilt Branded Roon Server* (SonicTransporter, Innous, Merging...)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

After installing a Roon update, Roon Remote was unable to find Roon Server.

Describe your network setup

Unifi mesh wifi plus wired access points.

2

please share a few details about your roon-server (manufacturer, model, ..); based on details above, it feels like you might be affected by the recent change in minimal software requirements

3

SonicOrbiter i5 running v2.7

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sonicTransporter i5

5

Hello @LuxmanDA-06 ,

Thanks for the details. The issue is that you are running an older SonicTransporter operating system version, please see:

Hope this helps!