Roon remote will not connect to speakers or core

[Daniel_O_Leary]

Roon Core Machine

MacBook Pro, running Catalina latest version

Networking Gear & Setup Details

Router is Fritz! Box

Connected Audio Devices

Naim ND5 XS2 wifi, chromecast and airplay
Sonos speakers and amp.

Number of Tracks in Library

33000 tracks

Description of Issue

Since installing the latest Roon update, not only can Roon not access any of my Sonos, but my Roon remote (on iPad) knows where the core is, but cannot see the music library (says zero tracks) andcannot see any speakers, either Sonos or Naim.

[connor]

Hi @Daniel_O_Leary,

Thank you for your report and for your patience while we worked through the queue to reach your inquiry.

In response to your Sonos issues, please note that a recent Sonos firmware update has prevented Sonos Zones from playing back from Roon when connected via Sonos network. You’ll need to connect via Airplay or enable a certain Flag by starting Roon from Terminal. We describe these workarounds in detail in the main tracking thread here: Sonos - "Roon lost control of the audio device" after Sonos Update [Ticket In, See Workaround] - #55

Your symptoms otherwise resemble common security or multiple subnet issue.

• Are you using a VPN or firewall, or have you installed a new router or other network firmware in this setup?
• Are you using ISP-assigned DNS servers in this setup?
• Do you have multiple subnets, additional switches/access points, or anything else worth noting in your network infrastructure?

I’d try refreshing RAATServer in the meantime:

• Create a Backup of your current Roon database
• Exit out of Roon
• Navigate to your Roon’s Database Location
• Find the folder that says “Roon” and “RAATServer”
• Rename “Roon” to “Roon_old” and “RAATServer” to “RAATServer_old”
• Reinstall Roon from our Downloads Page

We’ll stand by for your response. Thank you!