Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.
· No, the issue remains the same
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Windows*
Select any of the following components that are present in your local network setup
· *Powerline Adapters*
You mentioned powerline adapters in your network setup.
· I still can't see Roon Server even after bypassing powerline adatapter
Describe the issue
Roon remotes don't connect to Roon Server host. I've tried everything I can think of including shutting down my entire network, removing and reinstalling Roon apps on iPad and iPhone, and removing and reinstalling Roon Server on host.
Describe your network setup
Roon Server is installed on Windows 10 laptop wired directly to router. Roon remotes are installed on iPad and iPhone. Powerline adapters connect some other devices in the house. VPN is installed on Roon server device but is rarely activated. Sonos devices are primarily connected via WiFi. TVs are connected to set-top boxes and also to WiFi.
I’ve disabled Windows Defender firewall, and my iPad remote briefly said it was connecting to the server, but soon reverted to the “looking for” screen.
No VM adapters are active.
I can send a .csv file from my router to show all the connections. Here are 3 screenies of my router client list.
Hi @Gene_Zipperlen,
I think the best way to proceed with troubleshooting is getting some logs from the remotes that are having problems. Can you please use the directions found here and send over a set of logs to our File Uploader?
Hi @Gene_Zipperlen,
Sorry for the delay in responding to you and thank you for getting those logs to us. On examining your logs I found this in the most recent log that you sent.
If you look at the last two lines of that screenshot you can see that vEthernet and Loopback Pseudo-Interface are both found. Those are both VM related adapters. Can you please try disabling those 2 interfaces. Hopefully that will solve your issue with connecting remotes. Please let us know if it works!
I finally got Roon working by installing it on another PC that doesn’t have any virtual machines. The first day of working has been uneventful except for the sound cutting out occasionally – not a deal breaker, surely.
