Roon remotes unable to connect to Roon Server on macOS X Sequoia (ref#J7R774)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see the Server but the Connect button is grayed out

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *MacOS*

Select any of the following components that are present in your local network setup

· None of the above, *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· Eero

Click below for next steps with an Eero mesh network.

· I still need help.

Describe the issue

My Roon remotes stopped connecting to my Roon Server (macOS X Sequoia) simultaneously. I have tried all the application and network suggestions but I cannot resolve the issue. Nothing has changed in terms of software or OS updates or network configuration that might have impacted Roon connectivity. Please advise.

Describe your network setup

Eero hardwired and WiFi network MacOS X Sequoia, Apple TV, and iPhone

2

When you say this, does it include resetting the local network permission on both the server and the remotes?

3

Yes, I have toggled Allow Roon and Roon Server on and off on both the server and client computers. (I will just mention again, that my iOS client also stopped connecting at the very same time.)

4

I realize that, but this would be expected IF macOS does not allow Roon Server to communicate on the local network. Though you tried this, so it might not be your problem.

5

Thank you, Suedkiez. While I’ve been a Roon user almost from launch, I’ve never had to seek help of navigate this forum. Any other suggestions?

I’ve been troubleshooting for about 6 hours now and getting nowhere. What’s perplexing is that there have been no recent changes to my setup in weeks and this happen overnight … Yesterday everything was running as per usual, and then this morning, could not connect to server.

6

Sorry, I wrote macOS X Sequoia earlier, but I meant Tahoe 26.4.1.

7

Tahoe vs Sequoia shouldn’t matter. Sorry, I have no idea. Let’s see what support finds out, or perhaps another user has a better idea than I.

8

Resolved. Somehow, after a restart of the Mac with Roon server, the subnet mask setting on Mac was incorrect. Re-entering the correct subnet mask resolved the issue.

9

Hello @maurizio

Thank you for the update. We are glad to hear that you were able to resolve the issue on your own. Enjoy your music!