I install Roon updates as notifications appear on my devices. Since I installed the most recent Roon update cycle (which for me occurred in the last few days) Roon Remote and Roon Core software on our end user devices cannot connect to the Roon Core. I have verified that the Netgear Orbi network devices are all running the latest firmware. I have made sure that the SonicTransporter software is up to date, and re-started the SonicTransporter. I have cleared the cache bin the Roon Server and re-started the Roon Server (Roon Core). I have made sure (with the help of Netgear product support) that the network is functioning correctly. Please note the Application listing for Remote 1 (Mac Pro), below. This implies that the update process did not successfully update from Roon 1.0 to Roon 2.0 on our remotes. Needless to say I am not getting any update notifications when I launch a Roon Remote.
I have tried to enter the IP address of the Roon Core in the Roon Remote software, so that Roon Remote knows where to look - to no avail.
- Core machine: Small Green Computer SonicTransporter i7, OS 2.8, 8 GB RAM, 2 TB SSD, Roon build = Version 2.0, Build 1143.
Sonore Ultra Rendu, OS 2.8.
- Details on your Remote(s)
Remote 1: Mac Pro 2013, 6 core Intel Xeon, 64 GB RAM, 1 TB SSD, macOS Monterey 12.6
Remote 2: MacBook Pro 2019 Laptop, Intel i9, 64 GB RAM, 2 TB HD, macOS Monterey 12.6
Remote 3: iPhone 11 Pro, iOS 15.7.1
Remote 4: iPad Pro, iPad OS 15.7.1
Remote 5: MacBook Pro 2022, M2, macOS Monterey 12.6.1
Remote 6: iPhone 13, iOS 15.7.1
Remote 7: iPad OS 15.7.1
I have checked the Applications on my Mac Pro (Remote 1, above) and found the following:
Obtained from: Identified Developer
Last Modified: 10/28/22, 2:50 PM
Signed by: Developer ID Application: Roon Labs LLC (WU8DGC424P), Developer ID Certification Authority, Apple Root CA
Get Info String: Copyright © 2016 Roon Labs LLC
- Networking Devices
Netgear Orbi RBR750 Router (latest firmware)
Netgear Orbi RBS 750 Satellite (latest firmware)
Router and Satellite are hard-wire connected using Ethernet. I tested the network functionality in depth with Netgear tech support yesterday (Oct 31, 2022).
Netgear 8-port passive switch connects to Satellite via Ethernet cable (both Sonore Ultra Rendu and Music Server connect to this switch).
Note: Wi-fi networking is not part of the signal chain for the core of the music system, other than to allow Roon Remotes to connect to Roon Core in order to play music. The SonicTransporter, Sonore Ultra Rendu, and Lyngdorf digital amplifier are all connected via Ethernet cabling.
- Audio devices in use
Sonore Systems Ultra Rendu Network Player also running OS 2.8 (like SonicTransporter)
Lyngdorf TDAI 2170 digital amplifier
Sonus faber Cremona Auditor M version 2 speakers
I also have a Moon CD player outside the audio chain of the music server playback system - this also works fine.
- Library details
I have subscriptions to both Qobuz and Tidal. My library on the SonicTransporter is as follows:
Roon Server Database Size: 1.5G
Roon Server Cache Size: 1.4G
I have about 6,500 albums in my library, of which half (3,200) are digital audio album files of one kind or another ranging from 44.1/16 to 192/24 and various flavors of DSD. I cannot remember how many tracks are in my library as I would need to fix this issue where Roon Remotes are not communicating with the Roon Core in order to see that.