Roon repeatedly fails to connect on iPad after reinstall (ref#AW4LEU)

[suhas420]

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· Roon was not working, Reinstalled Roon. Has been on for two days now. On my ipad see Roon logo moving but hasnt yet connected. Have a lifetime subscription. Need it to work.

Tell us about your home network

· Need roon to work. My router works fine with everything else

[noris]

Hey @suhas420,

Our diagnostics suggest that your network is split across two subnets, one on a 192.168.4.XYZ range and one on a 192.168.5.ZYX range. For Roon to work properly, all Roon devices and controllers need to be on the same subnet.

Please let us know what your network setup looks like and we can proceed from there.

[alex_h (Alex)]

Hello @suhas420 ,

Thanks for reaching out to our support.

We have just released an update and can see that some of your devices are not updated.

Can you please make sure your RoonServer and Roon Remote on ipad have the same version ?

Thanks.

[Suedkiez (Just a fellow user like you)]

@alex_h

Can you please make sure your RoonServer and Roon Remote on ipad have the same version ?

Note that build 1646 has still not made it into the App Store, it’s still on 1641 there

Edit:

The APK for Android from the Roon website is also still at 1641. It’s therefore unclear whether the remote apps are expected to have been updated and the release notes are inconsistent:

Still no iOS version of ARC or Roon

I’m beginning to wonder if there was an update for iOS and Android remotes. Despite saying updates were submitted to the App stores, there is no mention of new version numbers like there is in previous releases. [image] However, the Current Production Versions post, it does show a new version number for iOS and Android. [image] @vova , could you please confirm whether or not there is a new update for iOS and Android? I’m waiting to update until I know that I will be running the most curr…

[noris]

Hello @suhas420 ,

Have you been able to look into this issue further? The thread is close to the time limit before auto-closing, if you still need assistance with this, please let us know your latest updates on the issue, thanks!