Roon reports having problem loading my database [Resolved]

@support I have just arrived at my second home. My license is on another computer in another state and I played it 2 nights ago. I expected the “transfer license to another computer” message. Instead I got “software change may take longer to load…having trouble loading your database” messages. Rebooted and same thing happened.

Hi @Mtns ------ Thank you for the report and my apologies for the troubles here. Can you please provide me the details of your setup in your second home as seen here.


More info as followsRoon Version unknown. Updated in North Carolina home in the last few weeks. My computer is HPEnvy Model 23-o014 running a recent update of Windows 10 Home Version. 64 bit processing and i5 4th generation.
Music(100,000 tracks 44.1/16 primarily FLAC and ALAC) is on a QNAP 469L connected Cat 5 via Netgear Gigabit switches. 5 Terrabyte Seagate Disc Drives -PN 15F 17x-500’ if that makes any sense. The router is an AT&T ID40 661R. The system is all wired. Playback through Meridian MS600 to G61R to DSP speakers.
What is puzzling to me is the license is on the NC computer. I did not complete the transfer to the Florida computer to my knowledge. Have done this back and forth without issue for over a year.

Hi @Mtns ------ Thank you for the follow up and taking the time to answer my question. Your feedback is appreciated! I would like to gather some logs from you so our developers can have a closer look into this issue you. I will be contacting you momentarily via PM with instructions.


Problem resolved by by Meridian Dealer and as I understand it involved a glitch in transferring my license from one home to the other among other things over my head.

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Hi James (@Mtns ) Appreciate the follow up :sunglasses: Happy listening!