Roon reports 'Lost Control of The Audio Device' error during playback of local files (ref#FWBLGF)

[Saurabh_Ashtamkar]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Roon keeps on throwing "Roon Lost Control of The Audio Device" Error & stops playing the music.
The problem is more pronounced on the stored/local music files which are present on another SSD which OS & roon can access (read).

Describe your network setup

Onboard Intel Network Adapter. Computer connected to the Network/Router via additional Realtek Network Adapter Card. Merging NADAC connected directly to computer via ethernet connector through onboard Intel Network Adapter.
Roon Server (version 2.0.1470-1) installed on AudioLinux.
Audio Drivers - Merging Ravenna (On Alsa)
Processor - Intel i7 13700K
Ram - 32 Gb DDR5
HQplayer 4 (version 4.22.1) installed on the same computer & is used as the zone for playback (through upsampling)
Network Adpter/Driver #1 - Intel Corporation Ethernet Controller I225-V (rev 03) (For connecting directly to Merging NADAC via lan cable)
Network Adpter/Driver #2 - Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15) (For connecting to the router for internet)

 

[daniel]

Hi @Saurabh_Ashtamkar,
Thanks for reaching out to us about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

Also it looks like your screenshot didn’t post. Can you please try uploading it again?

[Saurabh_Ashtamkar]

@daniel, sure I will try to reproduce the issue once again. But how do I note the time at which the error occurs?

I will re-post the error screenshots once again here.

Regards,
Saurabh

[noris]

Hi @Saurabh_Ashtamkar ,

Thanks for sending that screenshot over!

@Saurabh_Ashtamkar

But how do I note the time at which the error occurs?

This would just be the local time of occurrence (e.g. Dec 29 at 1:24AM while playing All About You, as per your screenshot). We have activated diagnostics mode so we can use this track/timestamp as a way to investigate the error further. Looking over the previous log, it looks like you tried to reinstall Roon when the issue occurred, so we will need to have a new timestamp from you to re-run diagnostics, if you can please let us know when possible that would be helpful.

@Saurabh_Ashtamkar

HQplayer 4 (version 4.22.1) installed on the same computer & is used as the zone for playback (through upsampling)

If you try to play directly to the NADAC zone without HQPlayer involved, do yo still see the issue occur?