My Roon has been saying that I need to restore from a backup everytime I start from app on iPhone. I reboot Nucleus Rev B and then the app recognizes my Audio zone. I made a backup, then reset everything on Web IU and then everything was running fine, but I didn't have my old playlists. I restored original backup and playlists were there but same problem began again. Is there any way to import playlists from old server into new Roon server?
Describe your network setup
Fritz!Box 5590 (Fiber), Nucleus Rev B, Peachtree Nova 300 amp, NAS Synology 718+, Netgear 5 port Smart Managed Switch GS305E
This sounds like some kind of database corruption.
When you made a backup, the backup was of a corrupted database.
When you reset everything, you started from a clean, uncorrupted database and everything worked fine.
You then restored the corrupted database and the fault recurred.
You may be able to fix the issue by using an older backup (dating from before the corruption occurred) if you have one.
With the corrupted database in place (so that you can see the playlists), you can export the playlists to a CSV file either for Soundiz or for Excel. This will, at least, give you a record of the tracks in the playlist but I am not aware of a way to import those CSV files into Roon to create a new playlist so, unless your playlists are quite short, such that manual re-creation is not too onerous, this might not help you (others more familiar with playlists may have more idea).
In your position, I might also be worried about why such a database corruption occurred in the first place. How old it your Nucleus? Is is likely that the NVME SSD is starting to fail? Has it been unexpectedly switched off (e.g. a power failure) recently?
SSD failures in Nucleus and Nucleus Plus devices has been seen a few times on this forum.
Thanks for reaching out. I’ve activated diagnostics mode for your account and what this action does is upload a log set for review to our servers. I am looking over the log and it looks like you are getting an Out of memory type corruption.
I am not seeing any SSD failures at this time, but I do beleive I see the issue here - it looks like Roon is trying to import a large amount of items from your Storage locations #recycle folder, e.g. extracting /#recycle/Previous iTunes Libraries/iTunes- New:old/iTunes Media/Music/Magnolia Electric Co_/Trials and Errors/04 Almost Was Good Enough.m4a.
We have a ticket in the dev team’s queue to have Roon ignore these types of Recycle folders, but until the ticket is published to a Roon release, I would suggest that you try to restore the backup, and then manually edit your Roon Settings → Storage location to exclude the #recycle folder. You can do this by adding ; #recycle to your ignored paths, like so:
